Customer Service Sales
Resume:
Kelly L Marallo Geiger
Ft. Wainwright, AK 99703
********@***.***
OBJECTIVE:
To obtain a position that will allow me to utilize my skills and knowledge while offering
the opportunity for growth. I believe in working smarter not harder and will bring this
positive attitude to any team I work with.
WORK EXPERIENCE:
BB&T Insurance Services Dates Employed: October 2004 – August 2013
Raleigh, NC
LEAD GENERATION TEAM MANAGER &
REFERRAL CENTER ASSISTANT MANAGER
Responsibilities include but are not limited to; Training and supervising dept of 4
– 5 employees, customer service, answering client questions, processing referrals,
supporting multiple sales teams, processing mail, managing excel spreadsheets,
managing and maintaining an access database, supporting managers in my
department. Generating and tracking new leads from different data sources and
databases. Aided in creating a new database to manage producer leads. Creating
advanced MS Excel reports from scratch to be presented to senior management.
Orris Family L.L.C. Dates Employed: September 2002 – April 2004
Colorado Springs, CO
LEASING AGENT
Responsibilities include but are not limited to; Customer Service, Leasing, Sales,
Marketing, Occupancy percentages, Delinquency percentages, I am familiar with
the companies accounting, bookkeeping, marketing and maintenance procedures.
Foley’s (May Co) Dates Employed: April 2002 – December 2002
Colorado Springs, CO
SALES ASSOCIATE
Responsibilities include but are not limited to; Customer Service, Sales,
Merchandising, I am familiar with the companies accounting and Bookkeeping
procedures.
Learning Star Pre School Dates Employed: January 2001 – December 2001
TEACHER
Responsibilities include but are not limited to; Management and maintaining
schedules for the staff. Good Communication with the parents and other staff
members was imperative to building trusting relationships with children and
parents. Teaching basic motor skills and manners to the children.
EDUCATION:
North Carolina State University Graduated December 2001
Raleigh, North Carolina
Bachelor’s Degree in Political Science (Law and Criminal Justice)
CERTIFICATIONS AND LICENSES:
November 2012 – Certified Nursing Assistant II License
• CNA 2 Course and Clinicals completed at CareOne Healthcare Training
• License obtained November 8th 2012.
May 2009 – Certified Nursing Assistant License
• CNA Course and Clinicals completed at Wake Tech Community College and
Wake Med Raleigh.
• License obtained June 1st 2009. Nurse Aide Registry number is 379937.
November 2005 – NC Property & Liability Insurance License
• CISR Insurance Designation, completed in 2007
• Working toward AAI Insurance Designation
Courses Taken:
Microsoft Excel 1 and Microsoft Excel Advanced training
ProActiv User Training
Managing Interpersonal Relationships
Leadership 1
Leadership 2
Software capabilities:
Microsoft Office, ProActiv, Sagitta (AMS), D&B Market Insite, Pega, internet
applications.
Contact this candidate