Customer Service Operations

LISA BIGHORSE

Po Box *** ( Cameron, AZ, *****( 928-***-****(

****************@*****.***

Personal Profile

. Part-time or temporary employment but prefer full-time

. Recent graduate offering a strong academic background with internship

experience

. Can assist in manual labor; Can use mechanical or hand tools for work

. Can use any Microsoft Office(Word, Excel, PowerPoint)

. Very outgoing and work well with others; Willingness to learn and acquire

new skills

. Have organizational skills, assist in inventory, handle money and work a

cash register

Education

Coconino Community College- Flagstaff, AZ

AAS in Fire Science, Anticipated Sept 2014

Salish Kootenai College- Pablo, MT

BS in Forestry, graduated August 2011

Salish Kootenai College- Pablo MT

AS in Forestry, Graduated June 2010

Southwestern Indian Polytechnic Institute- Albuquerque, NM

AAS in Natural Resource Management, Graduated April 2007

Work Experience

Forestry Aide (FIRE)

Nogales Ranger District, Nogales AZ April 21, 2013-

present

. Participate in hose lays/cutting projects in campgrounds using chainsaw;

Assist in customer service

. Assist in burn out operations using drip torch; Participate in digging

fire lines using hand tools

. Suppress fires with hand crew; participate in mop-up operations using

swatters, bladder bags and hand tools

. Assist with logistics on gathering supplies and deliver food to fire

fighters

. Cut grass using weed eater

Forestry Aide (FIRE)/Internship

Judith Ranger District, Stanford MT June 14-Sept 10

2010

. Participate in hose lays/cutting projects in campgrounds using chainsaw;

Assist in customer service

. Assist in burn out operations using drip torch as well as collecting of

fuel samples; Participate in digging fire lines using hand tools

. Suppress fires with hand crew and engine crew; participate in mop-up

operations using swatters, bladder bags, hose lays and hand tools

Forestry Aide (FIRE)/Internship

Pine Valley Ranger District, St. George UT June 8-Sept 11

2009

. Participate in hose lays/thinning projects as a swapper and piling brush;

assist in structure protection using sprinklers and hose lines and

cutting fuel breaks as swapper

. Suppress fires with hand crew and engine crew: participate in mop-up

operations using hand tools

. Participate in patrolling areas after thunderstorms; Assist in customer

service and participate in digging fire lines using hand tools

Forestry Aide (Timber)/Internship

Chemult Ranger District, Chemult OR May 1-Aug 12 2007

. Part of a timber marking crew painting/marking trees to be logged or

thinned

. Participate in boundary marking/flagging and assist timber cruiser

. Using an allegro to tally trees; measure tree diameter using diameter

tape

. Identifying different tree species and determining good spacing between

trees

Forestry Aide (Recreation Specialist)/Internship

Glenwood Ranger District, Glenwood NM May 1-Sept 30 2006

. Cleaned rest areas by picking up trash and hauling waste material to

dump

. Helped build water bars using wheel barrow and hand tools as well as

some construction work using power tool

. Assist the archeologist with sites; Assist in Customer Service in

campgrounds and rest areas

. Gave information to tourist in campgrounds and deliver food to fire

fighters

. Cut grass using weed eater

Photo Lab Tech

Canyon Flight Trading Company, Grand Canyon AZ June-Aug 2008

. Work with digital cameras and develop pictures on Photosmart software

. Assist flight line attendants load and unload passengers on

helicopters/airplanes

. Cleaned racks in machines/ take photos of tourist; assist in customer

service in gift shop

Other qualification

. Red card certified, A-sawyer certified, ATV certified

. Hazard Material 1st responder; CPR Certification

. FF 1&2 certified

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