Customer Service Project Manager

Josephine V. Moya

**** ****** *****

San Antonio, Texas 78245

Cell: 210-***-****

E-MAIL: *******@****.**.***

Education:

Master of Business Administration San Antonio,

Texas

University of the Incarnate Word

Graduation Date: December 2013

Bachelor of Business Administration, Marketing

University of the Incarnate Word

San Antonio, Texas

Minor: Marketing

Graduation Date: May 2010

Summary of Qualifications:

. Bilingual (fluent) English and Spanish

. Possess a thorough understanding and sensitive nature towards diverse

cultures

. Ability to communicate effectively, both orally and in writing

. Strong leadership qualities

. Strong problem-solving skills, resourceful

. Ability to work quickly, accurately, and with attention to detail

. Highly proficient in MS Office

. Ability to prioritize tasks, juggle multiple projects, and stay

focused from project initiation to completion

Awards and Honors:

Certificate of International Relations

San Antonio College Attended: May

2008

Employment:

Assistant to Director of Public Relations/Marketing October

2012-August 2013

American Heart & Stroke Association

. Strategic Communications Planning: Responsible for development and

implementation for the San Antonio office to promote education,

research, advocacy and quality programs administered by the American

Heart Association in San Antonio.

. Brand Management: Monitor usage of the American Heart Association

brand in San Antonio, including monitoring logo and name usage and

brand rights and ensuring all brand standards are met when referring

to the organization.

. Advertising: Work with local adverting outlets, including radio, TV,

Internet, print, event marketing and social media to advertise

organizational events and programs.

. Community Outreach: Oversee all health fair volunteers and work with

local community organizations to share AHA material and events at

community events.

. Software: Familiarity with software's such as Siebel. SharePoint,

Organizations Media Clips tracking programs as well.

Administrative Assistant July 2011-

May 2012

City of San Antonio Library

. Responsible for performing a wide variety of professional

administrative duties in support of the activities and services of an

assigned department.

. Assists in organizing and maintaining filling systems; maintain

records related to specific areas in the Inter Library Loan

Department.

. Familiarity with San Antonio Library Computer programs such as ILIAD,

Navigator, and SAPL

. Performs administrative duties and fulfills responsibilities as

required.

HR Assistant (short-term assignment) Jan 2011-May

2011

Gore Design

Port San Antonio, Texas

. Providing general administrative support such as preparing

correspondence, forms and reports, processing confidential

reports and documents, filing electronic and hard copy.

. Gathering data reports for the aerospace engineering Management

department

. Preparing and posting job advertisements, screening

applications, arranging interviews,

. Data entry skills

Account Coordinator Intern

Mason PR

San Antonio, Texas

August 2009-December 2009

. Develop, implement and evaluate communication strategies

. Media relations

. Co-ordinate special publicity events and promotions for internal and

external audiences

. Update and maintain accurate online social media pages for clients

. Compose proposals for various projects

. Acquired networking experience and skills

Project Manager

Creative Consumer Research June 2006-October

2008

San Antonio, Texas

. Primarily responsible for management, supervision, operations and

evaluations of focus groups

. Professional office and phone etiquette in dealing with clients and

participants

. Forecasted and tracked marketing and sales trends, analyze collected

data

. Solely responsible for providing required quota to implement marketing

research

. Conducted research on consumer opinions and marketing strategies

. Promoted within 5 months

Customer Service Representative September 2005-May

2006

American General Financial Services

San Antonio, Texas

. Assisted customers with financial account information

. Implemented excellent customer service skills at all times

. Build excellent customer rapport

. Implemented request changes to existing accounts

. Handled queries regarding loans, debt consolidation, and home

refinancing

Customer Service Representative

AAFES, Military Clothing

Lackland Air Force Base, Texas

June 2001 - July 2005

. Assisted the men and women of the Armed Forces with proper uniform

regulations

. Ordered uniforms via catalog warehouse orders

. Assisted as a cashier, ordered medals and ribbons, as well as inform

customers on uniform regulations

. Generated sales by providing great customer service experience

Community Service:

. Bexar County Family Justice Center

2009

. Community Outreach health fairs for American Heart Association

2012

References Furnished Upon Request

Contact this candidate