Customer Service Medical Assistant

Darlene Royal

*** **** ********** ****. #** ● Pasadena, CA 91104

Cell #: 626-***-**** ● Home #: 626-***-****

Email: ***************@*****.***

OBJECTIVE:

Interested in obtaining a challenging position as a Front/Back Office Medical Assistant with a solid

and stable company that will utilize my skills and abilities for the benefit of a company that promotes

personal growth and where the opportunities for advancement exist. Offering over twelve years in the

Medical Office field.

SKILLS AND ABILITIES:

● Type 40 wpm/Data Entry skills ● Medical terminology

● Customer Service/Interpersonal skills ● Confidential material handler

● Word/Excel/Internet/Email ● HIPPA/OSHA/Workers Compensation

● Medicare/HMO/PPO ● Filing/Telephone techniques

● Schedule/Confirm appointments ● Prescription knowledge

● Learn quickly/Adapt rapidly ● Work well unsupervised/Team member

● Reliable/Prompt/Dependable/Accurate ● Able to prioritize a heavy workload

EXPERIENCE:

Registered, checked in/out patients; verified insurance; accepted co-payments and issued receipts;

escorted patients to exam rooms keeping rooms neat and clean; stocked exam rooms with necessary

equipment and tools; scheduled patient appointments; took vital signs and recorded in patients charts;

updated and maintained charts; performed data entry; completed lab slip orders; answered heavy

phones, took messages and transferred calls; prepared daily charts; supervised up to 4 employees;

reviewed charts for completeness on all clinical notes, track assigned patients for staffing and billing

purposes; processed new patient referral information; coordinated and verified clinical documentation

for input; handled admissions and discharges; generated weekly/monthly reports; followed-up with

doctors signatures; handled inventory control.

WORK HISTORY:

Huntington Medical Research Institute Pasadena, CA

July 2011 – Apr. 2013

Medical Administrative Assistant

Bright Horizons Home Health, Inc. Los Angeles, CA

Dec. 2007 – Mar. 2011

Medical Records Manager/Data Processing Clerk

Arcadia Physical Therapy/Benchmark Medical Corp. Arcadia, CA

Feb. 2006 – Nov. 2007

Front Office Manager

Dr. E. Carmel, Pradel DMD Inc. Pasadena, CA

Mar. 2006 – Nov. 2006

Front/Back Office Administrator

Pasadena Manor Retirement Hotel Pasadena, CA

Feb. 2006 – May 2006

Front Desk Supervisor

Interim HealthCare Inc. Pasadena, CA

June 2004 – Feb. 2006

Supervisor/Intake Coordinator/Receptionist/File Clerk

Community Home Support Arcadia, CA

Aug. 2002 – June 2004

Staffing Coordinator

EDUCATION:

Basset Vocational Adult School La Puente, CA

Medical Assistant – Certificate 2002

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