Customer Service Manager

Sheryl J. Ross

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480-***-**** Mesa, AZ 85204 **********@*******.***

OBJECTIVE: A position in a cutting edge organization that promotes team work

SUMMARY

An educator with extensive expertise in problem solving in areas of administration, research and training.

Educated at University of Phoenix with masters. I build excellent customer rapport by being prompt,

reliable and dependable.

PROVEN ABILITIES AND RESULTS

Problem Solving

* Managed start up operation handling 253 adolescents for OR Children Services Evaluation Center

* Developed tracking system database for all rental equipment for Tantamurra & Antle Growers

* With minimal training worked overflow UoPx jobs for 5 departments

* Handled customer service both in-house and outbound for 200-350 student enrollment

WORK EXPERIENCE

EDMC, Chandler, AZ, Admissions Representative for 2013

Joann's Fabric, Gilbert, AZ, Team Member seasonal 2012 cutting table

Apollo Group, Phoenix, AZ, Student Admission Administrator 2000-2012

• 5 years front desk customer service for the president's office and academics

• 6 years customer service for registrar to assist students in enrolling with account management

• 1 year of financial customer service to assist enrollment

Prunedale Education Association, Head Mentor Teacher 1995-1999

Kelly Services in OR, CA & AZ

Joann's Fabric, Salinas CA, Drapery Department

Sprouse Reitz, Scotts Valley CA, cashier

ADDITIONAL RELEVANT EXPERIENCE

Accounts Payable, Growers Transplanting Inc, CA

For 2 years controlled 6 figure monthly budget from invoice matching research to general ledger

Contractor with Children Services Division, in Ross' Evaluation Center, OR

Manager of 5 employees - Handled all financial issues from budgeting to reporting

Full charge bookkeeper, Weatherly Aviation, CA

Managed office with 44 employees for small crop duster designer

EDUCATION AND TRAINING

Master of Business Administration, University of Phoenix AZ

Bachelor of Arts with major in psychology, Bethany College, CA

SOFTWARE

Microsoft Office Suite, OSIRIS, Oracle, Campus Tracking, JD Edwards, NMSR, IS3, S3

AFFILIATIONS

International Toastmasters

Apollo Alumni

www.linkedin.com/pub/sheryl-ross/57/54/118

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