Customer Service Manager
Resume:
Jean R. Benoit
Miami, FL *****
786-***-**** / (305) 491 - 7502
**********@*****.***
OBJECTIVE Seeking a position where I can use my skills in Heath Services
Administration, Social Work,
Counseling, Case Management, Education,
Theology, Communication, or related fields.
EDUCATION
LIBERTY UNIVERSITY: Baptist Theological Seminary & Graduate
School, Lynchburg, VA
Master of Arts in Theological Studies, March 2011
NOVA SOUTHEASTERN UNIVERSITY, Fort Lauderdale, Fl
Master of Science in Health Services Administration, October 1999
FLORIDA INTERNATIONAL UNIVERSITY, Miami, Fl
Bachelor of Arts in Public Administration, April 1997
MIAMI-DADE COLLEGE, Miami, Fl
Associate in Arts, December 1995
STATE UNIVERSITY OF HAITI, Port-au-Prince, Haiti
Bachelor of Science and Licentiate in Social Communication, July 1992
WORK EXPERIENCE
01/97- Present Tutored College Students on English, French, Management and
Researches
07/01 - Present MIAMI-DADE COUNTY PUBLIC SCHOOLS, Miami, Fl
Adult ESOL Instructor
Taught ESOL students. Planned daily
lesson plans. Assessed and evaluated students' performance. Helped
students understand class materials.
Assisted students in Lab activities. Recommended textbooks.
06/10/02 - 06/30/13 MIAMI-DADE COUNTY (CAHSD)
Social Worker 1: Refugee Youth & Family Services
Division for 10 years and 3 months
Assisted children and youth to help reduce and prevent juvenile
delinquency and school
dropouts through individual and group youth counseling,
mentoring and recreational/cultural
activities. Established liaison with the schools to monitor
the children's conduct and academic
progress. Encouraged parents to involve in their children's
education and school activities.
Developed career plan with youth to help them enroll in college
programs that fit them.
Supervised staff, After School, Youth Program and
Summer Camp activities. Participated in
panel interview to recruit new employees. Planned yearly
activities, prepared monthly reports and conducted inventory as
well as peer review, psychosocial assessment, follow-up,
individual case plan and intake. *Encouraged parents to involve
in their children's education and school activities. Facilitated
their integration in the U.S through advocacy or support
services, education, parenting and empowerment sessions,
referral and counseling. *Hosted weekly half hour Haitian Creole
radio shows to broadcast programming and topics related to
Florida statutes, Dade County School System, services available
and upcoming community events.
School Readiness Worker 1: Child Development Services Bureau for
9 months
Enrolled and processed cases of eligible clients in the VPK
program. Interviewed and screened applicants to determine if
their children are eligible for daycare.
4/00 - 8/01 FLORIDA DEPARTMENT OF LABOR AND EMPLOYMENT SECURITY, Miami,
Fl
Case Manager/Customer Service Specialist/Counselor
Coached participants receiving Public Assistance from
DCF to gain skills, training, and work experience
from schools and non-profit organizations to enhance
their chance of finding employment. Conducted
orientation and focus groups on client's benefits and
requirements. Provided career counseling to clients
to help them choosing an occupation or making a
suitable job adjustment.
02/99 -12/99 ATLANTIC INTERNATIONAL UNIVERSITY, Miami, Fl
External Advisor
Provided suggestions on college and teaching methods for
courses
Recommended textbooks and materials for courses
Corrected and graded student assignments
Conducted researches on assigned topics
2/99 - 4/00 FLORIDA DEPARTMENT OF CHILDREN AND FAMILIES, Fort Lauderdale,
Fl
Family Support Worker
Assisted family service counselors compiling shelter files
for children recently taken into custody.
Facilitated the placement of children in foster care.
COMPUTER SKILLS
Excel, Word Perfect, Power Point, Word, etc.
LANGUAGE SKILLS
Fluent in English, French, Creole and Moderate in Spanish.
Contact this candidate