TIMOTHY MORRISON

**** ****** ****** *****, ********, Tennessee 37341

423-***-****

ab6tux@r.postjobfree.com

OPERATIONS MANAGER

Focus of Interest: Logistics and Supply Chain Management

- QUALIFICATIONS PROFILE

Accomplished, growth-focused professional with results-based experience in all aspects of logistics and operations management. Exemplify unparalleled work ethic and exceptional organizational skills in effectively managing priorities and critical projects under a fast-paced and high-stress environment. Exhibit expertise in developing and implementing innovative strategies and programs to enhance efficiency, productivity, and processes. Demonstrate articulate communication skills in establishing an intuitive connection with a wide range of individuals to reach their personal, team, and organizational goals and objectives. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Access).

- PROFESSIONAL EXPERIENCE

Regis Corporation (1999–Present)

- Outbound Operations Manager, Chattanooga, TN 2013–Present

Spearhead 3 frontline supervisors and 120 associates in all aspects of outbound operations, including replenishment, picking/put-away, loose-piece and full-case picking, and shipping in the distribution center. Attain and surpass operational goals through effective use of logistics strategies. Manage overall safety, quality, and productivity of operations, while maintaining compliance with organizational policies and procedures. Continually enhance skills and expertise of employees through training programs, performance evaluations, and performance feedbacks. Oversee personnel schedules and needs, as well as respond to and resolve all issues.

- Created standard operating procedures for the Outbound Operations. Continue to look for improvements in procedures to improve efficiency and flow.

- Improved productivity for picking by 7% in 6 months.

- Part of a management team responsible for implementing Vocollect (voice picking) for replenishment.

- Inbound Operations Manager, Chattanooga, TN 2004–2013

Rendered strategic oversight to all aspects of inbound operations, which entailed administrating 3 forefront supervisors and 50 personnel and orchestrating the receiving, put-away, returns, and IC/QC activities in the distribution center. Worked with buyers in the corporate office to accelerate deliveries to the distribution center and resolve any purchase order issues. Dealt with all cost control measures, including overtime, expense control, and productivity. Formulated standard operating procedures (SOPs), focused on enhancing flow and accuracy of receiving, put-away, and returns, along with the IC/QC departments.

- Achieved 98% order accuracy and 99.9% inventory accuracy by ensuring efficiency and organization of inbound shipments through management of scheduling, receiving, put-away, consolidations, material handling, and inventory control

- Employed receiving, threshold, and manual cycle counts methods for accurate inventory of more than 12,000 SKUs

- Accomplished 18 semiannual inventories with 99.9% accuracy

- Boosted production standards by 20% by leading receiving put-aways

- Diminished loss time accidents to below Bureau of Labor Statistics (BLS) standards for warehousing/distribution by leading a safety committee.

- Successfully attained the first Occupational Safety and Health Administration (OSHA) compliance manual for the distribution center, which was subsequently adopted by the Salt Lake facility

- Transportation Manager, Chattanooga, TN 1999–2004

Facilitated the transportation operations within the distribution network through Logistics Pro WMS. Discussed contracts with truck load, LTL, and pool distribution carriers to negotiate rates beneath established levels. Teamed up with the distribution center operations to calibrate schedules and reduce late shipment rates of the salons. Mediated between salons and the distribution center to resolve delivery issues. Formulated and applied operation guidelines to ensure accuracy in filing cargo claims.

- Lessened shipping cost through LTL freight reduction of 49% to 10%

- Developed effective strategies in delivering items to Regis salons, thus improving pool distribution from 30% to 70%

- Generated an average of 95% or more on-the-dot delivery rates to all salons across the Eastern United States, Canada, Puerto Rico, and United Kingdom.

- EARLIER CAREER

Overnite Transportation Company

- Outbound Supervisor - Chattanooga, TN

- Office Manager - Orlando, FL Bristol, TN

- Central Warehouse Manager - Richmond, VA

- Claims Investigator - Richmond, VA

- Central Over, Short, and Damaged (OS&D) Control Clerk - Richmond, VA

- OS&D Trainee - Nashville, TN

- EDUCATION

Bachelor of Science in Industrial Management

University of Tennessee - Knoxville, TN

- PROFESSIONAL DEVELOPMENT

Training Program

International Air Transport Association (IATA)

Title 49 – Hazardous Materials Regulation

Code of Federal Regulations

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