Customer Service Six Sigma

RUTH WEAVER 731-***-**** **** SWEETLIPS RD., ENVILLE,TN

OBJECTIVE To obtain a career opportunity within an organization where I can utilize my extensive

Experience in inventory control, procurement and management to the benefit of my

employer.

EXPERIENCE 2012 – current MASCO BATH ADAMSVILLE, TN

Buyer

Responsible for the buying of all commodities to support the customer demand

Reducing minimum order quantities and safety stocks based on releases

Work with JD Edwards and Demand Solutions as a MRP system

Work close with engineering, quality, manufacturing and management for engineering

changes

Write engineering changes to correct inaccurate bills of material

2007 – 2011 US FARATHANE JACKSON, TN

Scheduler

Scheduled several injection mold presses to meet customer demand

Responsible for weekly MRP run

Responsible for the updating of the auto-reporting and bar code system

Responsible for keeping the finished goods inventory at a minimum but still ship to

releases

Responsible for twelve week forecast

2006 – 2007 TOWER AUTOMOTIVE MILAN, TN

Scheduler/Planner/Customer service

Received customer releases through EDI then implemented them in an excel sheet

schedule for manufacturing

Worked with customers on part availability

Scheduled manufacturing floor in welding and assembly

Buyer planned all components using EDI or I-Supply

Worked closely with all levels to ensure the availability of product for a quick

response to the customer’s needs

Coordinated bank builds for the move of the product lines to other facilities to

prepare for the plant closing

1999 – 2006 JOHNSON CONTROLS LEXINGTON, TN

Traxxis Master Scheduler

Master scheduled Honda, Ford, Chrysler and Mercedes lines according to

the customer demand

Utilized a MRP system

Kept finish goods at a minimum

Was backup for customer service

Responsible for the twelve week forecast

Certified Six Sigma Black Belt

Completed required training through the Six Sigma Academy using SS tools

Responsible for statistically removing variation from a process using SS tools

Interacted with all levels of management to ensure procedures were QS and

BOS compliant

Able to work on several projects simultaneously

Back up for material planner utilizing the MRP system and EDI

China Coordinator/Master Scheduler

Responsible for master scheduling the China facility

Assured proper documentation was completed for faster importing/exporting

Scheduling component parts to China and the return of finished goods

Responsible for entering the build data to blow through the BOM’s to drive

Component purchase order system

Worked closely with the broker/exporter to ensure timely shipments

1992 – 1999 MAYTAG CORP JACKSON, TN

Buyer/Planner

Responsible for the purchasing and scheduling of commodities on a JIT basis

Handled several different commodities

Reduced safety stocks and minimum order quantities as production levels

changed

Worked with a MRP system that generated release changes

Worked with engineering on engineering changes for tooling and BOM changes

Worked closely with suppliers to ensure quality product

1986 – 1992 KILGORE CORP TOONE, TN

Production Control Manager

Responsible for setting up production control systems for material requirements

Manufacturing plans, a cost accumulation system by job, determining the total capacity

for producing infrared flares for the military

Set up procedures for physical inventory

Responsible for the shipping, receiving, master schedulers, inventory analyst and

expeditors

SUMMARY OF QUALIFICATIONS

Well versed in technical problem solving skills with particular expertise in

analytical system trouble shooting

Able to communicate effectively and interface at all levels

Able to establish rapport with a wide variety of clientele and maintain a calm,

professional problem solving manner

Able to meet deadlines and handle numerous projects simultaneously

Skilled at working independently, multi-task oriented and delegating responsibilities

Highly motivated, reliable, confident and committed to professional standards

Well versed in cost reduction

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