Customer Service Technician
Resume:
**** ***** **. * **** 5 (651)
Hugo, Minnesota 55038 Email: ********@*****.***-
tech.edu
OBJECTIVE
To obtain a position where I can utilize my knowledge, skills and
professional experiences, while enhancing the organization with my
enthusiasm, dedication, and professionalism
EDUCATION
Associates Degree in Computer Networking Systems
ITT Technical Institute, Eden Prairie, MN
EMPLOYMENT
2013 -Present Data Com Lead Cable Technician
Netview Recruiting Agency (Compucom)
Minneapolis, MN
(Installing for all Target Headquarters)
. Install cable pathway systems (cable trays, cable racks, J-hooks or D-
rings)
. Install, terminate, test, label and document horizontal, backbone and
other cables
. Dress and route cable into telecommunications closets, modular
furniture and other work area outlets
. Build out telecommunication and equipment rooms
. Fire stops various types of cable penetrations
. Test, troubleshoot, and document test results for cabling
. Perform/prepare timely field reporting of asset usage as required
2011 - 2012 Slot Technician
Blue Chip Casino, Michigan City, IN
. Performed repairs and preventive maintenance on slot machines and
equipment
. Installed, updated, modified, removed and/or relocated equipment as
needed
. Prepared and tested equipment prior to installation, to ensure
material was ready for installation
. Troubleshoot slot machine issues and other equipment
. Completed paperwork and documentation to ensure accurate and timely
reporting to management
. Provided technical support/expertise to assist with questions
regarding equipment
. Responded to questions or issues in a timely manner and provided
exceptional customer service
. Formed positive business relationships with customers and casino
personnel
. Participate in and assist with special projects as requested
2005 - 2011 Various Contract positions as a Cable/Telecommunications
Installer I, II and Supervisor
Verigent LLC/Data Com; Dell-Com Inc.; Cyclone
Communication; Orion Communications & New Age
Communication, MN
. Installation experience: Copper and fiber optic cabling systems; Low
voltage wiring; Cat 5e & Cat 6 cabling systems; LAN cabling systems;
CATV; Internet services; HSD/STD services; Old and new cable drops;
Outlets and various equipment; Prefabrication of telecommunications
racks for field installation
. Testing, Analysis, Repair & Certification experience: Video, Voice and
Data systems; Telephone switches; Gateways; Routers; Hubs; NIC cards;
Copper and fiber optic wiring; CAT5E /CAT 6/LAN cabling systems;
Utility issues
. Instructor experience: Administrated Cable Installer Technician
training to new hire techs
. Managerial Experience: Supervised several cable technicians
responsible for install, repair, and troubleshooting of CATV, HSD and
DTS
2009 - 2011 Customer Service Advisory
Sears Holding Inc., St. Paul, MN
. 10+ years of experience as Customer Service Representative,
specializing in customer satisfaction and conflict resolution
. Resolved routine questions and problems in a timely manner
. Provided customer service excellence
TECHNICAL SKILLS
. Network Standards & Protocols: studied OSI, TCP/IP and networks system
management
. Operating Systems: Windows 98/2000/XP/Vista/Win 7; Window Server
2003/2008; Linux Red Hat Fedora
. Software: Microsoft Word, Excel, PowerPoint, Access Outlook; Microsoft
Exchange Server; Oracle server; SQL servers (installation,
configuration and troubleshooting know-how)
. Structured Cabling: Practice in network building: new and pre-existing
offices with racks, patch panels, CAT 5E &CAT 6 fiber optic
environments
. WAN and LAN experience: Application of data network design
REFERENCES
Available upon request
Contact this candidate