Narendra Patel

Austin, TX. *****. 512-***-****. ab6qg4@r.postjobfree.com

IT Technical Professional

• Customer service skill

• Testing and troubleshooting down to component level, Soldering skill for over 15 Years

• Paying attention to details for accuracy.

• Assembly worker, QC inspection of work for quality

• Seeking Entry level Position in IT field to utilize newly certified skill.

Work Experience

F2Onsite Field Technician Carrollton TX. 03/13 – Present

• Repairing Laptop, Desktop printer carrying out break fix.

• Installing System board, hard drive, Memory, keyboard, Display screen.

Capital Inn Front desk Clerk Austin. TX. 78751. 01/05 – 02/13

• Welcome Guest, checking in/out using, ASI software.

• Utilize customer service ability by assisting guest with their query and guiding them accordingly

• Ran various report for Manager, Marketing, Maintenance, and Housekeeping.

Unisys Helpdesk Agent Austin. TX, 78749 10/03 – 06/10

• Handled 1st level calls from customer seeking technical support using peregrine software.

• Achieved over 90% first call fix rate for the company.

• Answered software question like how can I do, that and, how to find the files.

• Hardware question like cannot see the printer to print, Mapped the printer for them.

• Coordinated 85% of my open ticket within 7 days. For instance, I would follow up with a technician and

customer service manager to resolve any pending request or issues.

• Achieved perfect attendance award several time for my team.

• Proficient in Word, Excel, Outlook.

Wallingford Computer Technician Austin TX 78752 02/99 – 05/03

• Assembled, tested and trouble-shoot assembly computer.

• Loaded operating system Win 98, 2000, NT, XP. Software like Office suite.

• Install hardware, like Mother Board, hard drive, CD/DVD Rom, Network/Modem cards.

• Achieved 95% of on time Delivery by working late and extra time when called for.

• Won employee of the month award couple of time.

Dell Computer Assembly Worker Austin TX 78753 10/02 – 02/03

• Building computer on assembly line installing part/component on computer as required. Picking

parts as indicated by light that lit up for the needed parts.

IBM Tester Austin TX 78758 11/98 – 01/99

• Verified Circuit boards for the Think pad series notebook system. By using automated testing

machine.

• Checking board for physical defects, and placement of component to manufacture standard.

FIC EMR Technician Austin TX 78727 09/98 – 11/98

• Tested and diagnosed problem with computer being produced on the assembly line with program on floppy

disk.

• Followed OSHA standard for compliance and safety of products. Shipped to customer Nationally and

Internationally.

Case Technology Tester/Repairer Watford Hert’s UK 04/97 – 07/98

• Testing and reworking on data communication boards, using automated test equipment.

• ICT (in circuit tester) to locate defective component by signal tracing.

• Soldered Surface mount component, and applied Engineer change order to circuit (ECO)

Channel 5 Re-Tuner London WC2 9LY UK 10/96 – 4/97

• Visited customer’s house explaining the need for re-tuning to their TV VCR Satellite decoder. In order to

avoid interference from Chanel 5 signal once they started broadcasting.

• Took great care dealing with customer valued and expensive equipment at all time.

• Explained what had been done and going over with customer that everything is fine and operating.

Longmill Corporation Service Technician London NW10 UK 99/93 - 10/96

• Directly supervised a team of 5 Technicians on a daily basis, resolving any issues that would arise and

assisting the head engineer with any reports and documents needed.

• Cut down customer turn round time by 50%. Customer warranty return by 70%

• Tested and evaluated new Product line for marketing department.

• Started as bench Technician, as Troubleshooting and fault finding down to component level on car audio

products.

• Advised customer on product line and specification for their budget range.

Education/ Certification

• MCITP Certified

• CompTIA A+, Network+, Security+, MS Server2008 in computer.

Contact this candidate