Customer Service Quality Assurance

Keishon Collins Charles (A+ Certified)

*** **** **** ******

Richmond, VA 23224

804-***-****

***********@*****.***

S ummary Statement

Information Systems Security Graduate. Ability to troubleshoot and problem solve hardware and software issues.

Excellent organizational written and verbal communication skills also team player with ability to organize and coordinate.

Objective

To secure a position where I can utilize both of my Information Technology degrees and customer service skills.

Skills and Qualifications

• Windows 8 and 7 installation, configuration,

administration, and maintenance • Windows 2007 Server installation, configuration,

• WAN network solutions; CCNA Cisco routers (2600 administration, including (Active Directory

and 2800 series), star and mesh WANs planning, Domain Controllers)

implementation and troubleshooting.

• Red Hat Enterprise Linux/Fedora installation, • Major network applications; MS IIS (web server),

configuration, administration, file servers for (Samba) server, mail server, exchange server, network

Linux/Linux (NFS) and Linux/Windows environment, configuration and security

basic apache web server, send mail, mail server, etc.

• My SQL database servers

Education

Masters of Science Degree – Information Systems

Strayer University, Richmond, VA, July 2013, GPA: 3.62

Bachelors of Science Degree – Information Systems Security

Strayer University, Richmond, VA, December 2009, GPA: 3.85

Associate Degree in Specialized Technology – Computer Network Systems

J. Sargeant Reynolds Community College, VA, December 2009, GPA: 3.86

Achieved Highest Academic Honors

Certification(s) - Comptia A+

P rofessional Experience

Integration Technician, Arrow Global Electronics, Chester, VA 2010 – Present

Promoted To Integration Technician, After Five Months Of Dedication And willingness To Learn

• Complete daily production, by loading images, repairing, and testing outgoing orders for quality assurance,

Diagnose and trouble-shoot a variety of computer equipment

• Load provided software onto computers, Perform data security on storage devices

• Ensure quantity of throughput, quality, and accuracy meet Arrow Electronics standards and the needs of the

customer, Support safety and loss prevention program

• Perform other duties and tasks as may be assigned Requirements

Production Technician, Arrow Global Electronics, Chester, VA Nov. 2010 – Present

Register, test and diagnose data bearing computer equipment by manufacturer, model and serial number (For

example, assets with hard-drive).

Load software to perform data security.

Contact this candidate