Customer Service Manager

Daniel Boettger

**** **** *** *******, ** *****

832-***-**** **********@*****.***

Profile

Motivated, self-starter who eagerly embraces challenges seeking leadership

opportunity to leverage passion for people, policy, social service,

communication and community development. Talent for quickly mastering

technology and producing accurate, timely results in fast-paced, deadline-

driven environments. Versatile, poised and competent team builder with

proven ability to easily transcend cultural differences.

Skills Summary

Public Speaking Relationship Building Administration Skills

Customer Service Report Preparation Accounting/Bookkeeping

Computer Savvy Scheduling/Planning Organizing

Team Building Marketing & Sales Event Planning

Professional Highlights

Communication and Presentations

. Prepared complex portfolios with detailed legislative analysis for

state officials and staff.

. Oversaw constituent correspondence, customers and vendors process at

multiple occupations.

. Designed and delivered presentation series for upper level management

and elected officials.

. Represented state congressional office at community events and

appearances.

Customer Service, management, and Marketing

. Managed operations to provide impeccable customer service:

o Grew profit through resource reductions and continued to improve

service standards.

o Drove process and quality improvements resulting in earning 96 out

of a 100 rating during tenure after failing two previous tests.

. Develop and implement strategic scheduling, marketing plans for

business and Organizing for America:

o Created and executed plans for daily, weekly and monthly quotas.

o Trained over five hundred volunteers to follow a common vision and

goal.

o Created special events and schedules by analyzing store sales data

or neighborhood demographics, coordinated outdoor advertising, and

distribution at local business and university campuses.

DETAIL MASTERY, Organization, and team building

o Managed all aspects of day-to-day operations as manager at Jimmy Johns

and a Deputy Field Organizer at for national campaign:

o Developed and managed scheduling for 12 delivery drivers and 25

in-store employees.

o Organized, scheduled and conducted training for over five

hundred volunteers.

o Managed finances including: book keeping, invoicing, deposits,

budgeting, and cash deposits.

o Coordinated the presentation of State Resolutions for deserving

organizations and individuals.

o Compliance with all state health inspections, HR, and corporate

requirements.

Employment History

State Representative Gene Wu, - Legislative Aide (TLIP), Jan. 2013

to May 2013 Austin, Texas

ORGANIZING FOR AMERICA 2012 - Deputy Field Organizer, August 2012

to Nov. 2012 Houston, Texas

Reynolds and Reynolds - Territory Sales Trainee, Jan. 2012 to Sept. 2012

Houston, Texas

JIMMY JOHN'S - Manager in Training, Sept. 2010 to May 2011

Nacogdoches, Texas

Education

Stephen F. Austin State University - Bachelor of Business Administration

(BBA)

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