Engineer Assistant

Stephanie Byers

**** ******** ****** **** ****, SC 910-***-**** *********@*****.***

Targeting Network Engineer/Computer Support

Currently attending York Community College for CCNA Certification.

I have already received a Certificate for Network Fundamentals, which includes the ability to

design, calculate, and apply subnet masks, also to use Cisco CLI commands to perform

basic router and switch configuration and verification, I currently have hardware experience

with Cisco routers and switches.

Graduate with an Associate’s Degree in Computer Technology offering a strong

academic background combined with 14 years of IT experience, including but limited to

Networking, telephony, installation and maintenance of Walgreens Drug Stores, helpdesk

support.

Education

York Technical Community College – Rock Hill, SC, Degree 5/06

AS in Computer Technology program

Student Computer Lab Assistant (part time): Provide security by using Remote

access to monitor lab computers while in use by students. Provide IT support to students in

Word, Excel, Power Point and other programs, troubleshoot print jobs, scanners etc.

Fayetteville Technical College – Fayetteville, NC

Multimedia Technology 2000 2001

Technology Summary

PC Technical Support, Network Fundamentals, Currently seeking CCNA

Certifications:

AS400,SCO,UNIX, Linux, Windows 95/98/2000/XP/, Novell NetWare,VMware

Systems:

Novell, Norton Ghost, Remedy, Nortel Client, MS Front Page, MS Office,

Applications:

Photoshop Illustrator

Visual Basic, HTML, C++, Colbol

Languages:

Networking:

Cisco Routers 2800 Series, Cisco 2960 G, 2950 and 3560 PoE Switches, HNC770

Satellites, Lan networking, UTM(fortinet)

IT Experience

WALGREENS COMAPANY – Charlotte, NC

Field Services, (2007 to present), installation and upgrade functions on store

systems, work with cisco routers and switches, work with telephone systems, repair printers,

pc’s, Bosch Security Alarms, resolution and closure of trouble tickets, interact with managers

and staff from multiple stores

Rock Hill School District Three – Rock Hill, SC

•

Technology Assistant (8/2006 – 12/2007) Trouble shoot computer problems by phone, email or in person, ordered

Technology Equipment for classrooms, installed software and hardware, created Wrestling Web Site, keyed in work

orders.

Carolina Medical Centers – Pineville, NC

•

Registrar, Secretary II, Senior Clerk (8/2001 – 7/2006) Worked with laptops, printers, copiers, Microsoft Office

Word/Excel/PowerPoint, Emailed, faxed, typed and printed information for medical records, operated Telephone

Switchboard/10 lines, verify Insurance information while registering patients for ER

Cumberland County Schools Fayetteville, NC

•

Computer Technician (8/1998 8/2001) Setup e mail accounts and passwords for staff, setup IP address, installed

software/hardware, connected printers, scanners, cameras, keyed in work orders, trained staff/students to use

software/programs, worked with windows 95/98/2000/xp, worked in a Novell setting

Contact this candidate