Sales Customer Service

Michael McLaughlin

PERMANENT ADDRESS CONTACT INFORMATION

* **** **** *************@*****.***

Burlington, CT 06013 Phone: 860-***-****

Objective

To become part of a world class organization that promotes excellence, diversity, and continuous improvement. To apply

my formal business training while utilizing my customer service and sales skills in a position that aligns with my career

growth objectives.

Education

Eastern Connecticut State University - Willimantic, CT

Graduated January 2011: Bachelor of Science in Business

• Concentration: Management

Technical Proficiencies

• Data Analysis: sales, marketing, and general business – experienced with oracle

• Microsoft Office products: Excel, PowerPoint, Project, Word, Outlook, Access, Publisher

• Web Development: HTML/CSS, FTP applications, SEO, as well as experience with PHP & MySQL

Employment History

The Hartford Insurance Company Windsor, CT September 2011 to Present

Inside Sales Agent

• Licensed property and casualty sales representative

• Customized personal insurance policy’s to suit individual customers for both their home and auto needs, often covering

a variety of risks

• Explained features, advantages and disadvantages of various policies to promote sales of insurance policies

• Supported management by organizing and leading team meetings while assisting with new employee development

Empire Elite Marketing (Comcast Contractor) Bristol, CT February 2011 to July 2011

Sales Account Manager

• Maintained and developed relationships with existing customers in person, via phone calls and emails

• Arranging meetings with potential customers to prospect for new business

• Employed networking techniques toward the acquisition of clients

• Made accurate, rapid cost calculations, and provided customers with quotations

Yankee Retail Franklin, CT August 2009 to August 2010

Data Analyst

• Analyzed sales data, prepared reports and made recommendations based on existing trends

• Assisted with budgeting and financial planning

• Continuously identified and worked with management to applied process improvement

Self Employed Burlington, CT June 2002 to January 2010

Webmaster

Developed and ran multiple profitable websites

• Employed sales & marketing data analysis to promote the growth and profitability of business segments

• Internet marketing & search engine optimization

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