Project Manager Management

Ashish Shukla *

ASHISH SHUKLA

** ********* **, ******** ********, NJ 08852

Phone: 609-***-**** (cell); Email: *******@*******.***

PROFESSIONAL PROFILE:

Result driven IT Professional with leadership & management capabilities in Software QA,

Program/Project Management, and Release/Technical Support. Over 15 years experience

working with small, mid-size and large companies spanning Mobile Video Applications,

Digital TV, Cable, Telecommunications and Service Provisioning sectors. Proven

communication skills demonstrated through successful delivery of multiple, simultaneous

projects in Enterprise Environments.

ACCOMPLISHMENTS:

Management:

• Effectively interacted with executive management, clients and IT personnel; directed &

influenced cross-functional teams internally and externally during the entire SDLC

process.

• Resolved communication bottlenecks with “tough on issues, soft on people” attitude.

• Quickly hired & set up SQA/Support Teams, both Onshore & Offshore.

• Worked with various SDLC & PM methodologies (Agile, Waterfall).

• Risk Analysis, Risk Mitigation, Issue Management & Negotiations

SQA/Test:

• Defined Quality Standards; developed Test Strategies & Test Plans.

• Worked extensively with the HP Quality Center products (Quality Center/Test

Director/QuickTestPro (QTP)/Win Runner/Load Runner) to ensure quality outcomes in

both manual and automated test environments, generated bug reports, drove timely

resolution and created feedback paths into development for quality improvement.

Generated metrics and status updates for Senior Management.

• Lead Test-case development & execution with a hands-on management style for Functional,

Acceptance, Regression, Integration, Performance, & User Acceptance Testing (UAT).

• Lead Product support & release operations with efficiency and customer satisfaction.

Technical Expertise:

• Mobile Video, STB/CABLE, DTV/ATSC

• Telecom & Networking (ATM, SONET, TCP/IP, SNMP-NMS)

• Modem Designs (Analog & ISDN), CRM Call Center

• Bugzilla, AdminiTrack, Segue Silk Test, Sablime, Test Expert, Clear Case

• Unix, Perl, SQL scripts

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WORK EXPERIENCE

SYSTEM INTEGRATION & TEST MANAGER 11/10 -

present

Motorola Mobility, Horsham, Pennsylvania

Manage SI&T team & oversee integration and test operations of interactive digital video

applications on STB and Mobile platforms (Android and iOS) with Motorola cable and IP set-

top products. Collaborate with internal program management, engineering and third party

vendors. Schedule incoming work, estimate time required and select required staff. Support

test operations at customer’s labs. Evaluate new technologies and define new infrastructure

requirements. Ensure timely delivery of high quality test output on multiple projects that

include functional tests (manual and automated) as well as stability/stress tests.

PROJECT MANAGER (CONSULTANT) 05/10 -

11/10

Comcast Corporation, Philadelphia, Pennsylvania

Lead Device PM for devices supporting multiple programs. Coordinate Engineering resources

and track requirements for trials (Technical, Operations, and Market).

• MCard 5.23 firmware upgrade deployment: Secured GO decisions for market trial and

deployment; coordinated QA activities and deliverables.

• Tru2WayTM TV and RNG Set Top Box: Track and coordinate Vendor deliverables; QA lab

build out, QA activities; and roll up test schedules into overall program schedule

• Barcelona Trial Coordination: Work with various stakeholders to identify scope, pull

together detailed project plans and manage activity for testing, resources and

environments.

PROGRAM MANAGER (SQA, SUPPORT & RELEASE OPS) 12/05 -

02/10

Panasonic R&D Center, Mount Laurel, New Jersey

Delivered multiple & simultaneous software releases for Open Cable Application Platform

(OCAP™ or Tru2WayTM) based Set Top Boxes, ADKs, Software Emulators, and Retail TVs.

• Setup, Lead & Managed onshore/offshore SQA Team for System/Integration/Unit Testing of

OCAP Middleware.

o Implemented innovative approaches to reduce QA cycle times and improve quality.

o Lead automation using off the shelf components & UNIX shell scripts.

o Influenced development to add code support for better monitoring.

o Highlighted, escalated and resolved issues and roadblocks.

o Mentored staff to think out-of-the-box, setting challenging goals and allowing some

degree of freedom to fail.

o Built time and resource estimates for SQA plans & delivered timely quality

releases.

o Recruited QA Team; managed staff & evaluated performance.

• Successfully Lead Program Management for the development & deployment of a Support &

Release website using IBM Consulting Services.

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o Reviewed and negotiated Statement of Work. Reduced 25% project cost by

tightening the scope to align closely with requirements.

o Lead User Acceptance Test: design, test & execution.

o Deployment required close interaction with the IT in an Enterprise environment.

o Effectively used the support website used to understand, track & resolve customer

issues in timely fashion by providing customer feedback to local & offshore teams.

• Generated Release Notes; made Release announcements & tracked schedules.

• Performed Risk Analysis & Managed Issues, Effectively communicated with Customer,

Internal Management & Development Teams for problem resolution & process execution.

SENIOR QA ENGINEER 08/01 - 12/05

Triveni Digital, Princeton Junction, New Jersey

Senior QA Engineer for multiple products: Data Broadcasting system based on DTV transport

& ATSC standard, PSIP (Program System Information Protocol) Generator; & MPEG/ATSC

Stream Analyzer/Monitoring System.

• Developed and executed overall quality plan: Analyzed requirements, developed test plans

& test cases, produced Test Reports.

• Configured Mercury Test Director/HP Quality Center for Test Management, Performance

testing; and automating regression test.

• Involved in trade shows, product support, training & management decision making.

QA INTEGRATION LEAD (CONSULTANT) 01/98 -

04/01

Telcordia Technologies, Avaya Inc., Tachion Networks, Digital Lightwave

• Designed, maintained, executed & documented test plans, test cases, & test strategy for a

CRM Call Center CTI front office system.

• Project Management for next generation extended dial plan for the CTI server.

• Performed functional testing, regression testing, combined systems testing & end-to-end

testing for a Network Switch.

• Automated Sanity test using Silk-Test, & Test-Expert. Modified 4GL scripts for

optimization.

• Developed & executed test procedures including data generation for a web based client-

server provisioning system with an UNIX Back-End (Exchange Link).

• Designed SQL script to validate Data Transaction in GUI.

• Tested SNMP Proxy & TL1 Agent.

• Mentored new members in the test team

MEMBER OF TECHNICAL STAFF 03/91-

01/98

AT&T Bell Laboratories, Lucent Technologies, New Jersey

• OEM Modem Design, Worked with the marketing to target new OEM vendors.

• Provided technical presentations & set up demonstrations.

• Hw/Sw/Fw Development, Systems Engineering for Internet Telephony

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EDUCATION

M.S. Electrical Engineering at New Jersey Institute of Technology, GPA: 3.95/4.00

B.S. Electronics Engineering at M.S.University, Baroda, India, Equivalent GPA: 3.84/4.00

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