Customer Service Technician

Location:

Posted:

September 03, 2013

Arnaldo Gonzalez

Santa Ana, CA 92706

***********@*****.***

Summary

Hardworking individual seeking an entry-level computer programming

position to develop skills learned through formal education and practical

application. Team player with ability to handle multiple tasks in a high

pace environment. Highly focused on getting the job done with accuracy

and speed. Good organization and customer service skills.

Education

Westwood College, Anaheim, CA

Bachelor of Science in Computer Network Management

Skills

Proficient in Windows 2000/XP, Excel, Access, Linux, Windows Server

2003, Word, HTML

Employment Experience

D.R.I.G. Inc 11/12 – Present

Field Technician Responsibilities include, arriving ahead of time to job location. Make sure

equipment is there. Installing, pulling and routing CAT5, terminating

CAT5 and testing cables. Troubleshooting network problems. Maintain

cleanliness of installation. Take measurements and input into the

computer. Installing GPS’s or tracking devices. Take pictures of

installation.

Best Buy/DealTree- 08/4/08 - 05/20/11

Warehouse

Product Tester Responsible for testing the functionality and quality of products received

from our clients. Testing involves, plugging in and powering on items,

listening to speakers, checking functionality of components, packing items

for shipment, and documenting your findings, in a Web-Based inventory

and testing system.

Helpmates Staffing/ 12/3/06 - 03/16/08

Mercury Insurance

File Clerk Responsible for organizing files and locating them for Representatives

In charge of sorting mail for department in alphabetical order and

numerical order. Collected files from representatives and sorted the files.

References Available upon request.