Customer Service Supply Chain
Resume:
Ricky Rivera Rivera, MBA
Orlando, FL 32812
*************@*****.***
*Distribution * Logistic * Supply Chain * Warehousing
Over 10 years’ experiencein supply chain management.A self starter, assertive, responsible and
highly competitive and creative mind professional with proven leadership skills in distribution
systems and material management.
CORE COMPETENCIES
•Strategic Planning•APICS Certified Basic Supply Chain Management • Leadership
•Fully Bilingual (English and Spanish) • Proficient with Microsoft Office, Oracle and JD Edwards
• Excellent problem solving, analytical, negotiations and mathematical skills • Willing to travel and
be relocated.
HIGHLIGHTED CAREER ACHIEVEMENTS
Reduced 45% of utilities cost by allocating warehouse space efficiency, using elevated
•
racking system and consolidating inventory, maximizing the use of every square inch of the
warehouse. This accomplishment was achieved within the third month starting employment.
Reduced 25% of distribution cost by restructuring and consolidating route delivery,
•
minimizing labor force, overtime, fuel and fleet maintenance and maximizing logistics
efficiency. This accomplishment was achieved within the fifth month of employment.
Developed and implemented a cross training program with the warehouse and distribution
•
personnel to maximize their capabilities in both processes.
Implemented a cycle count program in the warehouse and shipping areas that achieved a 99%
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accuracy goal, without additional employees.
Accomplished inventory accuracy of 99% during the last physical inventory by location.
•
Established a receiving system that helped us to reduce the demurrage charges.
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PROFESSIONAL EXPERIENCE
Plastex, Corp.(Plastic Industry) 2012 2013
Production & Distribution Supervisor
Supervise 34 warehouse employees and line operators, responsible for daily production output;
maintenance facilities, assure inventory accuracy, forecasting, analysis and reports to Plant
Manager.
Frigorifico RG, Inc. (Food Distribution Company) 2009 2012
Operations and Warehouse Manager
Supervise drivers and warehousing team. Scheduling, customer service and distribution process,
Monitoring traffic and logistic, optimizing process and supply chain network, inventory control
management, support sales department. Assure the physical facility complies with government
regulations.
American Paper, Corp. (Paper Distribution Company) 2006 2009
Warehouse Manager
Supervise drivers and warehousing team. Scheduling, customer service and distribution process,
Monitoring traffic and logistic, optimizing process and supply chain network, support sales
department. Assure the physical facility complies with government regulations. Optimize safety
stock inventory accuracy.
Hamilton Sundstrand(Aerospace Industry) 2005 2006
MRP Planner
Responsible for MRP Analysis, schedule material weekly productions, check material availability,
supervise and coordinate material inventory flow and continue verification of products structures,
communication with offshore customers. Perform reports, diagrams and statistical tables.
Unimast, Inc.(Steel Industry) 1993 1997
Warehouse, Shipping and Receiving Administrator
Monitors shipping and receiving process, monitors inventory control, material handling, operate
forklift, loading and unloading customers and supplier’s trucks and trains.
EDUCATION
•Master degree in Business Administration,
International Business Management, Pontifical Catholic University of Puerto Rico, 2005
•Bachelor degree in Business Administration,
Business Management, University of Puerto Rico, 2000
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