Customer Service Engineer

G regory Shaw

**** ******** *** **********, ** 678-***-**** ****.*******@*****.***

QUALIFICATIONS

Devry University Computer Networking and Systems graduate offering two years of strong academic

background in Computer Programming

Over 11 years of excellent Internal and External Customer Service experience.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve

challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings;

and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Devry University – Alpharetta, GA

A.S. in Computer Networking and Systems

B.A Organizational Management – Ashford University 2014

Concurrent Employment with College Studies

United States Army Once Active but now National Guard Staff Sergeant (SSGT) (1993 to Present)

Team Leader of a four to six personnel crew that operates high technology cannon artillery weapon

systems. Loads and fires howitzers.

Transports and manages artillery ammunition.

Participates in reconnaissance operations to include security operations and position preparation.

Manage a squad of 9 personnel on a daily basis as we travel throughout the country of Afghanistan

providing security for the provincial re-construction team. Performed monthly counseling sessions on

each soldier. Had key role in mission planning and route reconnaissance. Maintained daily duty

roster.

Served as a team leader that supervised a team of 4 personnel that provided security on vehicles

carrying logistics throughout the country of Iraq. Performed as convoy commander on 30 mission.

Facilitated after action review after every mission. Coordinated route plans with unit command.

Performed monthly counseling sessions with team personnel.

Maintains operational readiness of vehicles and equipment.

Delivery Technician (February 1998 to September 2011)

Home Medical Professionals, Gainesville, GA. 30501

Duties: Responsible for all aspects of delivery, equipment setup, education, troubleshooting and pickup

of medical equipment such as: IV, rehabilitation, oxygen equipment and related supplies to homecare

patients within a assigned geographical area driving an average of 250 miles daily.

Production Test Engineer (August 2007 to March 2008)

Flextronics, West Columbia, South Carolina

Develops, maintains and improves all test and burn-in processes within area or responsibility.

Periodically reviews all process specifications to determine if they accurately reflect the process

requirements and test techniques.

Update the specifications as required.

Drive recovery actions/repair of any test or burn-in process that is down.

Coordinates recovery/repair activities with the respective maintenance, technicians, engineers, suppliers

or maintenance spare parts analyzers whose area of competence is necessary to get the process back in

working order.

Troubleshoot/debug at multiple system levels.

Lab Technician (February 1998 to August 2007)

Oakwood Productions Inc., West Columbia, South Carolina

Production of chemical compounds using detailed batch sheets as a guide for the process.

Process chemical products using distillation, recrystallization, and filtration methods.

Treatment of wastewater through neutralization, proper labeling and storage, and occasionally assist in

shipping department.

Systems: Windows 9X/NT/2000/XP/2K3, UNIX, Novell Netware, Mac OS, and Mainframe

Databases and Languages: Oracle, ADB2, Relational Databases, Visual Basic, SQL, HTML, Java

Software: Microsoft Office, Project, Visio and Lotus Notes

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