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Manager Customer Service

Location:
Thomasville, NC
Posted:
September 01, 2013

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Resume:

Darryl McCarroll

**** ********** **

HighPoint, NC 27265

Phone: 336-***-****

Cell: 336-***-****

E-Mail: ab6dno@r.postjobfree.com

Professional Summary

Marketing Consultant with more than five years experience planning,developing,and implementing marketing strategies which has yielded significant profits and improved the business operations.

Motivated mid level manager with over 25 years experience in managing people. Results oriented Marketing Manager with the ability to lead organizations to successful product launches and higher revenue.Accomplished entrepreneurial with a Masters in Management Consulting.

Non Profit manager with over nine years of experience in program development, successfully accredited three In Home health and Mental health programs. Initiated community base and faith base social programs,which have successfully provided services from half way house for federal inmates, developed substance abuse program, micro loan program, and psychosocial rehabilitation program.

Areas of Expertise

Business recovery and sustainability.

Process development

Multicultural development

Complex problem resolution

Strategic planning

Marketing material development

Media buying

Client acquisition

Advertising strategies

Work Experience

October 2010 to Current

Home of Second Chances LLC Greensboro, NC

Business Operations

Created and executed marketing,public relations campaigns including expanding operational territories and improving service delivery in troubled markets. Internal consultant on Mental Health programs and the billing processes.Improved the psychosocial rehabilitation program by increasing the scope of the program and increasing the monthly revenue.

October 2012 to January 2013

Bridgestone Firestone High Point, NC

Internal Sales

Store management for the holiday season responsible for customer services, store management, and internal sales.Supervised Auto technicians, and responsible for store daily operations.

February 2001 to October 2012

Bears Den High Point, NC

Operations Manager/Owner

Owner and operations manager for local night club. Planned and executed special events, managed inventory control, responsible for human resources, and created the marketing strategy which made the night club profitable. Successfully opened three additional nigh clubs one in Costa Rica. Central America.

September 1993 to December 2012

Darryl's Bail Bonding Greensboro, NC

Owner and Supervising Agent

Created the largest Bail bond agency in Guilford County. Responsible for the business strategy,managed the fugitive recovery,enforced the pretrial release conditions, and trained agents. Created solutions in the areas sales,reporting,monitoring services, and developed and administered company's community outreach program.

January 1978 to March 1994

United States Army Fort Bragg, NC

Infantry Officer

Logistic Officer for the Special Warfare Command responsible for transportation,material management,Food Services,and Inventory control

Prepared readiness reports,strategic planning, and supervised logistic managers.

Platoon Leader 82nd Airborne light infantry. reasonable for training,executing combat missions, and soldiers welfare.

Finance Specialist responsible for solders pay, customer service, and reporting and documenting daily activities.

Education

1985 Western Illinois University Macomb, IL

Bachelor of Arts Journalism/Public Relations

Major in Journalism and minored in International Marketing.

Activities student work study cultural center,Multicultural organization Co chair,President of Social organization, and member of the ROTC

2013 University of Phonenix Phonenix, AZ

MBA Management

Successfully completed Masters of Management consulting degree with honors

Professional Affiliations

Dukes and Duchesses Social Organization, Masonic Lodge,DisableAmerican Veterans,Veterans of Foreign Wars, and American Legion as the Assistant district Service Officer. Member of the Chamber of Commerce,Bail Bond Association,and Guardian Ad-Litem program.



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