Quality Manager
Resume:
*****@****.***
Pamella Fox
Objective: Quality Assurance Manager
Experience
March 2005 - Current Quality Engineer / Quality Manager
Grace Manufacturing Russellville, Arkansas
Quality Manager: Achieved certification to ISO 13485 medical device standard, manage the work
of three Quality Engineers, one Roving QC Auditor and six QC Inspectors, ensure maintenance of
the Quality Management System (QMS) compliant to cGMP, ISO 13485 and customer
requirements, report monthly to the Director of Operations for metrics relative to the QMS,
represent the organization for customer and regulatory audits; management representative, build
Microsoft Access databases to be used by the organization (examples: db for tracking scrapped
product, managing gage calibration, QC inspection records, shipping records, training records,
document control and tool control), correspond with vendors and customers regarding product
quality issues
Quality Engineer: Created travelers for production operations to control inspection of critical
features at the appropriate operations, management representative for ISO 9001, worked with
production and engineering personnel to resolve quality problems with processes and products,
managed document control, supervised Q. C. inspectors, worked with engineering personnel for
product launches and created inspection procedures for new and existing product
May 2003 - March 2005 Consultant, Self-Employed
Assisted clients in achieving ISO 9001 QMS certification by helping them write procedures,
develop systems for document control, gage calibration, corrective and preventive action, record
keeping, internal auditing and other compliance requirements.
September 2001 - May 2003
Quality Supervisor, Shipping and Receiving Supervisor, Assistant Safety Supervisor
Hiwasse Manufacturing Jacksonville, Arkansas
Quality Supervisor and Assistant Safety Supervisor: Rescued a failing ISO 9001 Quality System,
approved product set-ups, measured first article pieces and created reports for the customer, gage
calibration, corresponded with customers regarding quality issues, ISO management
representative, assisted production with quality issues, and worked with vendors to get the best
products at the best cost.
Shipping Supervisor: Packaged, labeled and shipped product to customers internationally, loaded
and unloaded trucks with forklift, developed bar coded labeling program with database software,
maintained packaging inventory, ordered supplies and purchased items needed for shipping and
maintenance departments.
Assistant Safety Supervisor: Conducted safety training classes, wrote and implemented blood-
borne pathogens program, and maintained records for ADEQ (Arkansas Department of
Environmental Quality).
January 2000 - September 2001
Chemical Laboratory Technician Magnetics Inc. Booneville, Arkansas
Checked purity and chemical composition of raw material, in-process samples and final product
using DCP (Direct Current Plasma Spectrometer). Performed X -ray analysis on final product,
collected and tested process samples in production and reported results to control room operator,
reviewed and revised work instructions, managed lab inventory and ordered supplies.
July 1995 - December 1999
Laboratory Technician / Maintenance Clerk River Valley Animal Foods (RVAF)
Scranton, Arkansas
Lab Tech: tested animal foods product for salmonella, ash content, and saponifiable material.
Obtained Class I wastewater license to test wastewater for RVAF and other Tyson facililties.
Maint Clerk: Generated work orders for maintenance employees, recorded the labor and parts
used for repairs on equipment, issued supplies, and parts to employees and equipment, signed
tools in and out of caged area, received parts into the ERP system and physically placed them in
their assigned locations, kept the supply room clean, listened to the company radio for talk of
equipment in need of repair, looked up the equipment in the system and had parts ready when
maintenance employees got to the supply room to expedite the repair process.
August 1991 - May 1995
Professor's Aid / Work Study University of the Ozarks Clarksville, Arkansas
Professor's Aid: Set up labs, graded papers, photocopied documents
Work Study: Tutored students in biology, physics and sociology, note-taker in many classes for the
student support services
Education: B. S. degree in Chemistry and Biology University of the Ozarks
Clarksville, Arkansas
Achievements - Magna Cum Laude
- Whos Who Among Students in American Colleges and Universities
Interests: Motorcycle riding, cooking, reading, shopping, playing frisbee and walking with our
small dog
References: References are available on request.
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