Customer Service Manager

Dave Wright

253-***-**** Auburn, Wa. *******@*******.***

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems

Skills and Experience:

• Respond to telephone inquiries, providing quality service to customers inquiring about the price and

availability of products or status of orders.

• Listen attentively to caller needs to ensure a positive customer experience.

• Access electronic and paper cataloging systems to look up product information.

• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on

the first call and avoid escalation of issues.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with

customers from diverse backgrounds.

• Adept in conveying the benefits of products / services and generating customer interest.

• Identify correct customer selected shipping methods, generate bills-of-lading, schedule freight pickups.

• MS Word, Outlook, Excel, Oracle Systems and other company proprietary systems.

Employment History:

Gateway Distributing Kent, Washington

Inside Sale Rep. April – May 2013

Take customer orders, identify parts, quote pricing and availability over multi line phone and emails.

Coordinate shipping, check in and put away incoming stock, and customer service.

Trane Parts Seattle, Washington

Inside Sale Rep. 2003 – 2012

Take customer orders, identify parts, quote pricing and availability over multi line phone and emails.

Coordinate shipping, inventory control, and merchandising. Coordinate promotional events, provide

technical support, and customer service. Helped to increase sales of products by means of

remerchandising. Identified potential safety problems and suggested possible solutions.

Moeller Design & Development Seattle, Washington

Injection Molder 2000 – 2002

Read and follow work order, prep molds, fill with urethane material, put molds in pressure tank,

inspect finished parts, and inspect molds for wear and tear.

Quality Food Centers Seattle, Washington

Night Crew Manager 1997 – 2000

Stock shelves, order product, inventory, customer service, and in charge of the store five nights a week.

Trained new employees and provided performance feedback, and coaching.

Education:

Bachelor of Science Degree in Communications City University.

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