Medical Assistant
Resume:
Valerie McDonald
813-***-**** cell
******.********@*****.***
Employment History
Medical Urgent Care Clinic
Technician
Lutz, Fl January 2013-Present
• Followed principles of medical ethics for X-Ray Technicians.
• Performed, developed, and delivered X-Ray films according to protocol.
• Assisted patients any time need was apparent or as directed by the nurse or physician.
• Performed radiological procedures under supervision of doctor.
• Assisted the physicians with patients, including preparing patients and the examination rooms.
• Took initial medical history for the chart, vital signs, and explained the preparations to the
patients.
• Answered phones, pulled patient charts, and greeted patients.
CompuGroup Medical
Medical Software Support
IT Technician
Tampa, Fl May 2012-January 2013
• Received telephone, self-entered web-enabled inquiries from customers regarding system
problems
• Troubleshoot incidents by recording detailed information from the customer and relaying it
to the correct department for further assistance
• Provided troubleshooting and resolution for software and/or hardware issues from various
medical software programs
• Experience with troubleshooting Alteer Office and Lytec 2013 and Lytec MD
Barbizon Modeling and Acting
Modeling and Acting school
Recruiter
Tampa, FL April 2011 - February 2012
• Home office was based in Tampa, but traveled all over the country twice a month to hold
seminars for girls between the ages of 8-18 to try out for the modeling and acting school.
• Responsible for enrolling 15 girls a month into the modeling and acting school. Required
to dial and set 80-100 appointments for the seminars and required to have a show ratio of 25-
30%.
OneTouch Direct, LLC
3rd party call-center
Supervisor/Sr. Compliance Manager
Tampa, FL February 2009 - July 2009
• Managed all new hires from the time they completed training for AIU Essential Health
Plan until the end of their 4 week "nesting" period.
• Created and managed scripts for various insurance programs.
• Made sure all new and existing agents had valid insurance licenses.
• Performed background checks on new hired agents as well as interviewed potential agents
for expanding insurance program.
• Managed all company licenses and made sure the company and all agents were compliant.
• Trained new and existing agents about any changes with insurance laws. Created lead and
script databases and monitored how many times a specific lead was called on a daily, weekly and
monthly basis.
• Maintained and edited all databases regarding the insurance programs.
Humana INC
Insurance Company
Telesales Agent/ Trainer and Developer
Tampa, FL October 2006 - October 2007
• Completed Medicare and Medicaid insurance sales via inbound and outbound calls.
• Met company sales goals on a daily, weekly, and monthly basis.
• Managed a team of 14-20 agents and assist in training and developing agents to improve
phone sales skills.
• Responsible for training and developing all new hires for a period of 6 weeks to ensure
new agents meet compliance regulations for selling Medical insurance.
• Provided group and one on one training to any and all new hires to ensure full
understanding of all products and services.
• Created and issued training materials and study guides to ensure the material was
understood.
Education
Florida College
Temple Terrace
Under Graduate studies
August 2005 - May 2006
Studied Pre-Medicine finished one year of pre-requisites with an overall GPA of 3.89
Ultimate Medical Academy
Tampa
Basic X-Ray with Medical Assistant
June 2010-Jan 2013
Graduated in April with ARRT license, Phlebotomy license, EKG certification and Medical Assistant
license.
Additional Skills
• Advanced knowledge of all Microsoft Office products
• Electronic Medical Management (EHR/EMR), EKG/ECG, Injections (IM, ID, SQ),
Phlebotomy/Venipuncture, Finger/Capillary Sticks, Surgical Prep, Wound Care, Specimen
Collection and Handling, Urinalysis.
• Have basic knowledge of SQL and how to create and search within a SQL database.
• Knowledge of Adobe and Java systems.
• I currently hold a valid Florida Health Insurance license, CPR and First AID.
Contact this candidate