Engineer Customer Service
Resume:
NASIL.C
Email ID *********@*****.***
Ponnarath *.*****@*****.***
house,pookkom,panoor (p.o)
Pin :670692
Kerala,India.
Contact No. +919*********
Date of Birth 27th May1985
Objective
Intend to build a career with leading corporate of hi-tech
environment with committed and dedicated people, which will help me
to fully realize my potential to work as a key player in challenging
and creative environment.
Experience
Organization Designation Duration
1)i-flex pvt. ltd. Network Engineer 07/2006 - 05/2007
Bangalore, India.(as a CMS
contract engineer) SMSC Engineer
2)ZTE Telecom India Pvt ltd
05/2007- 08/2008
Outer ring road, Bangalore
3)Sitmobile software Sys Engineering 25/08/200*-**-**-***
pvt.ltd Team lead 2
4)Flytxt -mobile solution Technical account 01-10-2012-Till date
manager
Academic Qualifications
Degree Year of Passing Percentage of Marks
B.E in Telecommunication 2006 65.03 %
+2 2002 75.33%
SSLC 2000 74.66%
Telecom
SMPP
CDMA & GSM technologies
Intelligent network(IN)
Short message service centre(SMSC)
Caller ring back tone system(CRBT)
SS7 signaling(MTP,SCCP)
Technical Exposure
CCNA Router & Switches Configuration, VLAN, Access
List, IP Routing
MCSA System Administration
Applications .Net,Java,php,Apache,IIS,MSMQ,ActiveMQ
Operating Systems Windows 9x, XP,2000, 2000/2003/2005
Servers,Linux,Solaris
Database MSSQL,MYSQL,POSTGRESS,Oracle
RESPONSIBILITIES IN ZTE
. Install and configure ZTE SMSC.
. Maintain ZTE SMSC and CSC.
. Configure MP (module processor) boards and upload latest version in
that.
. Rectify problems in SMSC through SCCP and ISUP Trace.
. Switch configuration, Subscriber & Trunk Database creation, Routing,
Digit Analysis, and Integration and maintenance.
. Creation of Trunk Groups and the Signaling Links for the Point-Of-
Interconnects with MSC. Augmentations of traffic routes, Routine O&M
Activities and health checkups.
. Generation of the Traffic reports and various other Network parameters,
and coordinating with the Network planning department.
. Configure no.7 parameters to add new MSCs to SMSC &CSC
. Add other operators SMSC s to BSNL SMSC using SMPP gateway
. Add ESME to BSNL SMSC using TCP/IP link.
. Co-ordinate with the ZTE Customer care department for the subscriber
management and troubleshooting operations.
. Handling of CP, and CDR Backup's.
PROJECTS
ZTE 2520K SMSC(Short Message Service Centre)
Project Description: Installed and configured short message service
centre at BSNL office, Trivandrum
Connected other CDMA SMSCs,GSM SMSC,MSCs and ESME toBSNL SMSC.
ZTE CSC
Project Description: Installed and configured customer service
centre(CSC) at BSNL office,Trivandrum
RESPONSIBILITIES IN SITMOBILE
. Manage the Sys engineering team
. Direct & Guide operation team on various tasks and issues
. Analyze the client's and stake holder's requirements,and prepare the
proposal
. Perform the UAT on SIT products (SMPP,HTTP,Web,etc)
. Install and configure SMPP application in production
. Configure the SMPP link with operator and vendors
. Analyse the SMPP pdu's and trouble shoot
. Co-ordinate with operators and vendors on various technical issues
. SMPP traffic analysis
. Install web application and GUI's (IIS and Apache)
. Install and configure push(MO) and premium(MO&MT) application for the
operators
. Configure short code and keywords for the operators and vendors
. Handle DB related issues
. Co-ordinate with development team on new project and feature
enhancement.
. Co-ordinate with clients in establishing SMPP connection with SIT SMPP
application.
. Database management and maintenance(back
up,restoration,shrink,partitioning)
Handle high level technical issues (SMPP, HTTP and DB)
PROJECTS
SIT SMPP
Project Description: Installed and configured SMPP application in
many countries.
Integrated Management information system and billing system to SIT
SMPP products
SIT Relay
Project Description: Installed SIT SMPP Relay application. It has
message processing capacity of 1000 Messages/second. Configured
operator and clients in relay.
RESPONSIBILITIES IN FLYTXT
. Manage Airtel Africa campaign management system implementation
. Design technical architecture for the new campaign
. Collect new requirement from client and prepare solution
. Manage new version deployment
. Analyse the business and advise marketing team on new innovation and
campaign
. Manage and follow up the L3 issues raised by operation team with
development.
OTHER INFORMATION
Passport No. G0913087(expiring on 10/01/2017)
Fathers Name ALI.P
Languages Known English, Malayalam,Hindi
Nationality Indian
Marital Status Married
Permanent Address Ponnarath house, pookkom, panoor (p.o)
Pin: 670692
Kerala, India.
Current CTC 970000/Year
DECLARATION
I hereby declare that the above-mentioned details are true to the
Best of my Knowledge.
Yours Sincerely,
Kerala
Nasil.C
Contact this candidate