Customer Service Quality Assurance

LATACIA DAVIS

**** **** ******** #***, *******, TX 77071 • 281-***-**** • **********@*****.***

Professional Summary

Qualified for entry and mid management Administrative specializing in Secretarial, Office Clerical. Strong Customer Service

and problem resolution skills proven ability to enhance operational efficiency, affect team productivity, and obtain

challenging positions that will utilize my experience and skills. Detail-oriented HR Associate with excellent analytical

skills and experience with benefits and payroll administration.

Skills

Critical thinking New employee orientations

Attention to detail Compensation and benefits

Team building In-depth knowledge of HR Compliance

Business correspondence MS Office proficient

Quality assurance OSHA compliance Knowledgeable in all HR Systems

Work History

Human Resource Assistant 10/2010 to 12/2012

Copano Energy – Houston, Texas

Researched duplicate payment using JD Edwards and AS400 Responsible for making payments to vendors via SAP.

Setup newly approved accounts using Access database.

Submit information to Corporate Payroll Department for Timestamp access Print and distribute copies of paychecks as

requested.

Maintain consistency in the enforcement of the attendance and payroll policy.

Create new-hire, orientation packets and personnel.

Resolved employment-related disputes through proactive communication.

Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee

relations.

Sales Office Manager 05/2008 to 05/2010

Bully's Magazine – Missouri City, Texas

Managed subscription list and responsible for proper credit for subscriber and deposit of funds.

Responsible for payment of work invoices and other business related bills Maintained a balanced operating account, as

well as, tracking of targeted demographics for publication.

Supervised staff of 6 other office employees and several contracted employees as needed for scheduled events.

Served as company representative at [Events to promote company objectives.

Health and Safety Clerk 08/2004 to 04/2006

MD Anderson/Contract – Houston, Texas

Assuring programs conform to client requirements and align with the company's global.

Identification of the applicable laws, regulations, and internal company policies.

Development of programs and procedures to comply with DOT requirements.

Implementation and training of applicable levels of organization.

Auditing and monitoring programs.

Education

Business Software Applications: Computer Software Applications 7 2001

Texas School of Business - Houston, TX

Accomplishments

Human Resources Interviewed, hired and trained team of four direct reports, increasing department productivity and client

acquisition rates.

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