Sales Customer Service

Evan Francisco

*** ******* **** **** #**, Danbury, CT 06810 203-***-****

Summary:

A diverse background with experience in management, recruiting,

inventory management, and customer service. These skills contribute to

a mutually beneficial relationship between company and clients. Strong

presentation, public speaking and interpersonal skills contribute to

the ability to develop a rapport with management staff and clients on

every level.

Experience:

Boehringer Ingelheim Pharmaceuticals, Inc.

Danbury, CT Regional Operations Sales Coordinator

Oct 2005 to April 2013

. Coordinated regional sales meetings for the eastern sales zone.

. Worked onsite at sales meeting to ensure all meetings met company

standards.

. Coordinated all travel and logistics for sales meeting for 100 or more

Field Sales Representatives.

. Kept detailed spreadsheets on sales budgets and preformed all

administrative functions for the Sales Regions.

. Processed sponsorships for hospitals.

. Managed samples distribution of safety stock samples for the sales

force.

Boehringer Ingelheim Pharmaceuticals, Inc.

Danbury, CT

Sales Service Coordinator Aug 2001 to Oct 2005

Assist Sales Force in ordering and tracking of promotional

material.

. Update Sales force roster using Geota.

. Maintain voice mail systems, notifying the IT group of any additions,

deletions, or changes in the distribution lists.

. Participate in weekly phone conferences to coordinate literature

shipments for sales POA meetings.

. Assist Sales Force in resolving issue with Sales I-Net.

Honeywell International, CPG Danbury, CT

Customer Service Representative Jan 1999 to March 2001

. Worked with Sales and marketing to ensure customer satisfaction for

Prestone, Fram and Autolite customers.

. Entered orders using the JD Edwards system.

. Checked EDI orders for pricing accuracy.

. Worked with the Finance department to resolve deduction issues.

. Integral member of a critical division-wide reorganization that

integrated two major businesses into one system.

Benckiser Consumer Products Greenwich, CT

Continuous Replenishment Manager Jan 1997 to Dec 1998

. Inventory manager for several major accounts to forecast sales and

order product for their distribution centers. This meant working

closely with the Marketing department to obtain upcoming

promotional events that would directly affect ordering patterns for

each account.

. Monitor inventory to assure that products were in stock during

these promotional activities.

. Worked with the warehouse and transportation in building truck load

shipments to deliver to the customer's warehouse.

Education:

Western Connecticut State University Danbury, CT

Business Administration/Communications

Computer Processing Institute.

Bridgeport, CT

Computer Programming.

Skills:

Microsoft Outlook

Microsoft Word

Microsoft Excel

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