Customer Service Engineer
Resume:
Mindy Hall-Lane
***** ********* ******** *****
Beaverton, OR. 97008
*****.********@*****.***
Objective
Systems Engineer
Qualification Highlights
• 20 years of experience performing internal and external customer service.
• Training to the German Counsel on how to use Office Communicator Services 2 years ago.
• Key member in task force to migrate 1,500 systems from XP to Win7 2 months ahead of schedule.
• Implementation to over 6000 systems with McAfee Antivirus software.
• Highly proficient in SCCM and Active Directory.
Relevant Skills
• Managed Active Directory and utilized Group Policies to configure Windows settings and deployment of software.
• Utilized helpdesk software and asset management software to perform proactively in resolving customer issues. T3 level.
• Supported and configured our training and test lab systems on a network of over 300 systems. Collaborated with our QA, testers and other team members to solve customer issues efficiently.
• Key member in task force to deploy MS System Center Configuration Manager to over 5000 systems which included troubleshooting networking and Windows configuration issues.
• Contributed to the development of scripts to force installs of asset tracking software on over 800 remote systems.
• Utilized Windows Server Security to configure a production network and non-production for the testing environment.
Work History
End User Support Advisor ADP Dealer Services,Portland, Oregon 3/10-12/12
Analyst IT Support III ADP Dealer Services,Portland, Oregon 5/97-3/10
Education
Windows 7 Enterprise Desktop Administrator training courseware completed
Microsoft Certified Systems Engineer 2000
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