Customer Service Project Manager

Location:

Posted:

September 09, 2013

FREDERICK S. UPHAM

*********@*****.***

PERSONAL STATEMENT:

If you are seeking a lead technician/ supervisor with expert customer service skills to improve the reliability and

development of your company, my experience in the installation of cable, CCTV systems, alarm systems, and home

theater systems will prove invaluable. Efficient decision making and quality work come second nature, meaning fewer

and less frequent issues for your company.

CAREER OBJECTIVE:

To join a company where I can pursue long term career goals, take on new challenges, and maintain the highest level

of work ethic pursuance of and skill level in the field of telecommunications.

KEY SKILLS:

My work experience and general development to date;

- Extensive installation and repair background knowledge.

- Thorough knowledge of residential and commercial security systems.

- Acquires new skills with ease and collaborates well with other colleagues.

- Efficiently resolves customer service issues.

- Superior trouble shooting skills.

WORK EXPERIENCE:

Grand Illusions, Boston, Ma. Lead Installer 3/2013 to Current

Installed home theater systems, alarm and CCTV systems including pulling wire, device termination and

mounting hardware necessary to complete the installation to the highest industry standards.

Installed flat screen TVs, audio controls and door lock systems in residences and businesses.

A.R.K. Telecommunications, Leigh Valley, Pa., Project Mgr/Tech Supervisor 8/2012 to 3/2013

Quality control, installations, troubleshooting, providing customer service.

Kiss Electric, Levittown, Pa., ADT/Sensormatic Technician 1/2010 -8/2012

Installed ADT Systems, including PVMs, cameras, door sensors, and cash register swipes for retail stores.

Completed ‘Tool Rental Projects” for multiple Lowe’s department stores.

Custom Cable Concepts, Boston, Ma. Project Manager 1/2004 – 1/2010

Supervised twenty-five technicians including everyday operations of daily routing, quality control,

installations and customer service calls and payroll. The company operates and controls cable, phone and

internet services.

Us ARMY 82ND ABN 9/1996 -2/ 2000

Combat Veteran with 2/505 PIR and Honorably Discharge.

EDUCATION:

ITT – Bensalem, Pa. Buck County

Various course work in electrical and mechanical engineering

Taunton High School, Taunton, Ma., Class of 1996

*References supplied upon request.