Customer Service Manager
Resume:
P atricia Nimmo
**** ********** ***** ***. *, Raleigh, NC 27612
919-***-**** • t *****.*****@*****.***
Objective
To secure a full-time position with a company where I may utilize my professional and educational skills as well as
continue to grow in a successful career.
PROFESSIONAL EXPERIENCE
North Carolina Prisoner Legal Services, Inc., Raleigh, North Carolina 2009 – Present
Paralegal
• Provide post-conviction and civil rights assistance to incarcerated individuals
• Opens and closes files as directed by the attorney
• Prepares written correspondence to clients
• Communicates with the court clerks to obtain necessary court documents for post-conviction and
jail credit cases
• Request and process medical records through the Department of Correction and its affiliates for
civil rights cases
Edward Jones Investments, Raleigh North Carolina 2004 – 2009
Branch Office Administrator 2004 - 2009
• Supported a $100 million dollar office
• Achieved a high level of customer satisfaction by providing individualized customer service to a
very large client base of both corporate clients and members of the public Collaborated with
insurance companies to process million dollar life insurance policies and annuities
• Proficiently worked with venders to open and maintain million dollar 401k accounts
• Responsible for the maintenance of financial accounts, completing daily deposits and utilizing
various computer programs in the tracking of monthly expenses
• Streamlined in-house record management systems, providing a highly organized approach to
effectively process a high volume of trade orders
Edward Jones Investments, St. Louis Missouri 1999 – 2002
Network Security Administrator 2001 – 2002
• Audited Microsoft Officer license agreement compliance
• Issued new user IDs in Unix, NT, and CICS
• Issued email accounts in Netscape
• Work on mainframe to create ids and restrict security levels
Help Desk Branch Support Administrator 2000 – 2001
• Provided technical support to branches using customer service skills, phone skills, and written
correspondence
• Aided in hardware and troubleshooting support for NT terminals, Xerox printers, Merlin and
Lucent phone systems, satellite issues and video
• Tracked calls through Service Center tickets, including opening tickets to monitor issues, dispatch
technicians, and close resolved issues for trend reports
• Troubleshoot software applications in Word, Excel, and PowerPoints
• Second Level contact for chronic branch software issues
Administrative Assistant 1999 – 2000
• Tracked production of New Financial Advisers in graphical reports
• Scheduled new training classes and travel arrangements for Transfer Brokers, PDP, and
Enhancement Workshops
• Set up and ran department promotions as well as branch production promotions
• Utilized a detail-oriented perspective to ensure the success of seminars for over 80 clients
• Responsible for coordinating logistics of daily scheduling and worked with senior-level
management to ensure adherence to compliance deadlines and documentation
Skills
Word, Excel, PowerPoint, Outlook, Legal Files, Netscape, NT Terminals, Unix systems, Notary Public,
Data Entry, Multi-Line Telephone
Education
University of Missouri St. Louis, St. Louis MO: Bachelor's Degree computer science (2000-2002)
Sanford-Brown College, St. Louis MO: Associates Degree computer science (1998-2000)
Cumulative GPA 3.65
Director’s List and Dean’s List
Vice President of Student Council
Additional Information
Member of the Autistic Society, Raleigh, NC, Help with organizing and participating in the Annual Ribbon Run
References available upon requests
PROFESSIONAL REFERENCES
Mary Pollard Executive Director
1110 Wake Forest Road
Raleigh, NC 27604
*.*******@*****.***
Rick Lennon Human Resource Manager NCPLS
1110 Wake Forest Road
Raleigh, NC 27604
*.******@*****.***
John Stephens General Manager Bahama Breeze
3200 Wake Forest Road
Raleigh, NC 27607
*.********@************.***
Allison King Branch Office Manager Edward Jones Investments
5540 McNeely Drive
Raleigh, NC 27612
*******.****@***********.***
Contact this candidate