Engineer Manager
Resume:
Michael S. Palmer
*** ****** *****, *******, ** 27527 919-***-****
*******.*********@*****.***
EDUCATION and TRAINING
. DS Series Mid-range Modular Storage Subsystems for IBM/NetApp 2012-
2013
. 68 Dell Certified System Expert certifications in Laptops, Desktops,
and Servers 2007-2010
. Dell Server Installation and Maintenance, Dell Training Center 2008
. A+ Core/OP. Systems, Tidewater Community College 2005
. Bachelors of Science, Computer Information Systems, Saint Leo
University 2004
. CLARiiON CX4 SAN Installation and Implementation, EMC Training Center,
2008
. CLARiiON Core SAN Installation and Maintenance, EMC Training Center
2005
. Celerra NS Series Installation and Maintenance, EMC Training Center
2007
. Centera Installation and Maintenance, EMC Training Center 2007
ABILITIES and SKILLS
. 5 years cumulative Storage Area Networks (SAN)
. 1 year cumulative knowledge working in Test Lab environments using
IOmeter for QA Beta Testing
. 2 years cumulative IBM/NetApp Mid-range Modular Storage (DS Series)
. 4 years cumulative installation & servicing of Dell SERVERS
. 10 years cumulative Windows Operating Systems
. 1 year cumulative Network Attached Storage (NAS)
. 1 year cumulative VMware
. 3 years cumulative Centera Node Clusters
. 5 years cumulative Testing & Debugging Hardware
. 10 years cumulative MS Office Suite 2000- 2010 (Word, Excel, Outlook,
Access, & PowerPoint)
. 2 years cumulative Basic Unix/Linux
. 2 years cumulative Tape Libraries
. 6 years cumulative Technical Support
. 5 years cumulative Hardware Management Consoles (HMC)
. 5 years cumulative TCP/IP suite
. 1 year cumulative Microsoft Active Directory
. 10 years collective Modems, Printers, and Network Appliances
. 10 years cumulative Desktops & Laptops
. 10 years cumulative Software applications used for ticketing
processes, escalations, drill downs, & tracking like Heat, Remedy &
CallCenter
. 7 years cumulative Sales
WORK EXPERIENCE
10/2012-8/2013
Computer Task Group, Inc., Morrisville, NC
Product Field Engineer, IBM Midrange Modular Storage Subsystems
. QA Beta Testing of various Subsystems, in a lab environment,
such as various hardware component and array failures, l/O load
tests, and troubleshooting using two servers with 1 of 3 hosts
being a VM for Windows and Linux while using Virtual Network
Client setup.
. RAID Groups 1/10, 5 & 6 with SATA/NL, FC. SCSI, & SAS drives
. Ethernet, FC, FCoE, iSCSI, & SAS Topologies
. Utilized IOmeter, VNC, Remote Desktop, PuTTY, Telnet, and Webex
. Trained in the engineering support of IBM/NetApp DS Series
Storage Subsystems
6/2011-1/2012
Apex Systems, Inc., Raleigh, NC
Storage Administrator, IBM Storage and Backup/Server & Application
Support
. Assisted in supporting the software Storage Team by primarily
maintaining scheduled operational backups for IBM TL3584 Ultra
Scalable Tape Libraries and associated servers. Furthermore, I
conducted minor work orders for installing and configuring Brocade &
Cisco switches, installing of KVM, troubleshooting and servicing of
minor Brocade Director and Cisco MDS 9000 (9020) issues.
. Red Hat 6.2 (RHEL 6.2 Linux), Windows XP & 7 OS Platforms
. Tivoli Storage Manager (TSM) with AIX version 6.0 platform to query
and conduct various migrations & move processes such as: removal of
existing policy domains, existing nodes, to move nodes, data, & new
policy domains on the same server, to move data from tapes to create
scratch, to create file volumes.
. IBM Lotus Notes with Sametime
. Basic understanding and use of CIFS
9/2005-12/2010
Unisys Corporation, Reston, VA
Client IT Infrastructure Field Engineer (CIR4)
. Large Data Center Experience such as: Equinix, AT&T, AOL, MSN, Yahoo,
& Verizon
. Basic Virtualization Technologies with Dell Servers
. Dell Server rebuilds and Testing such as: PE1950, PE2850, PE2950, and
PE6850
. Storage Systems-CLARiiON SAN, Celerra NAS, and Centera Gen 2-4 Node
Clusters
. Primarily used Windows Operating Systems 2003 Server, Windows XP Pro,
& Basic Unix/Linux commands.
. IT infrastructure services for EMC, DELL, Brocade, McData, and Cisco
clients
. Basic understanding and use of Network Filesystem protocols such as
FTP/SFTP, SSH/PuTTY, VNC, & Telnet
. Installs, de-installs, & upgrades of systems Software Flarecode,
Firmware upgrades, & Patches
. Dell Laptops & Desktops maintenance and repair. For example, replaced
motherboards & LCD screens
. Quantum & Dell Tape drive maintenance & repair. For example, Dell
server backup Tape Drives
. All RAID Groups
. Remote Webex sessions
. Installation, troubleshooting & replacement of KVM, UPS, workstations
and Cable Management
. Installation, Troubleshooting, repair & replacement of Switch Gbics,
Power Supplies, & Fans
. Health checks/diagnostics, update BIOS, replace PCI Network Interface
Cards, Motherboards, RAM memory DIMMs, Risers, Backplanes, memory
boards, memory Banks, CPU's,
. Provided troubleshooting of Optical (Fibre Channel) issues
. Basic LEAN (Sigma and Six Sigma) methodologies
. Set appointments, extensive client and management communications,
extensive daily travel and work hours, parts ordering, installing,
upgrading, troubleshooting, repairing, decommissioning, billing, &
detailed documentation.
. Utilized Test Lab environments for EMC and Dell products
. Trained and supported fellow employees, and clients
6/1999- 6/2005
Coleman and Associates Entreprises, Inc., Norfolk, VA
Verizon Core RISDN and ADSL Support/Helpdesk
. Tier II Technical Support for RISDN and ADSL client issues, Line
Provisioning via order building, and remote programming of 5ESS, DMS-
100, EWSD and Siemens switches
. Strong Phone communication & sales skills
. Trained and supported fellow employees and clients
Department of Transportation/Military
United States Coast Guard
< Honorably discharged as a Technical Petty Officer, Staff Supervisor,
Engineering Dept. Manager, and Trainer with valuable experience and
enhanced skills in providing support, guidance, and leadership to
company personnel along with the proven ability and experience to
function in a high stress atmosphere.
Contact this candidate