Engineer Manager

Richard Rosenboom

* ****** ***.

Riverdale, N.J. 07457

Home 973-***-****

Cell 201-***-****

Email: *************@*******.***

OBJECTIVE

For a position to utilize my skills and abilities in the Information

Technology Industry that offers professional growth while being

resourceful, innovative and flexible.

TECHNICAL EXPERIENCE AND CERTIFICATIONS

I am a Team Lead, 3rd level Sr. Desktop, Laptop, and Hardware

technician with over 25 years’ experience including 5 years executive

support technician.

Provided Desktop, Laptop Support for Microsoft Windows 8, 7, Vista, XP,

Server 2008 and 2003 Microsoft Office 2010, 2007, 2003, and 2000

includes Outlook. Lotus Notes, Configuring Smartphone, Tablets, TCPIP,

DNS and Blackberry s’. Used Peregrine Systems, Impact, Triage Tools,

SMS,VPN, Remote Access, Active Directory, SCCM, Remedy, Service Center,

Enterprise Server, CSC, and many other software packages.

Desktop, Hardware and Helpdesk Support for all hardware and software

used at Chubb Corp world headquarters supporting over 1500 clients

including supporting executive and Sr. VP. as an IBM employee

With Prudential I supported 2000 users including executive support for

5 years working with CEO’s, VP’s and directors.

Provide instruction for technicians’ on the proper procedures for

deploying and maintaining all hardware and software.

Certifications: A+, HP, Dell, IBM, Toshiba, 3com, and Compaq -

Specialized Laser Printer Repair, Courses in Microsoft NT,2000, 2003

Server XP, Vista and most recent Windows7 and Windows 8. Courses in

Project Management

PROFESSIONAL EXPERIENCE

06/08-Present IBM

Desktop Support Lead

*Provide support for Windows 7, XP, Lotus Notes, VPN, Remote Access,

Active Directory, Microsoft Office 2010, 2007, 2003- Outlook and other

applications. Configuring TCPIP, DNS, SCCM and Swimage.

*Responsible for technicians to complete all tasks and provide

assistance and support.

* I supported all Desktops, Laptops, and Printers. Trouble shoot

software and hardware issues.

09/07-06/08 JP Morgan Chase Desktop/Laptop/Help Desk Support Lead

*Provide laptop support for Windows XP, Lotus Notes, VPN, Remote

Access, Loansoft, Active Directory, Microsoft Office, Outlook and other

applications. Configuring TCPIP, DNS

*Supports all users across the country

*Responsible for technicians to complete all tasks and provide

assistance and support

03/92 - 05/07 Prudential Financial

Executive Support Sr.Desktop/Helpdesk Support Engineer- Certified

Hardware -Team Lead

* 5 years in supporting executives and admins

* Analyzed and resolved all customer problems at first contact

* Consultation with customer on the utilization of support groups such

as LAN Admin, Networking

* Perform root cause analysis and implement preventive procedures

* Was responsible for defining and implementing process and tool

improvements

* Responsible for the configuration and setup of hardware and software

for servers.

* Completed repairs on hardware products, and troubleshoot hardware and

software products.

3-92 -12/96 MicroAge of Paramus

Lab Manager/Field Engineer

* Responsible for network installations, cabling, configuring Compaq

and HP Servers for many Fortune 500 companies.

* Provided desktop support for all the latest software such as Word,

Excel, and Lotus Notes etc.

10/86 - 3/92 Data Preference, Inc. (Computer Leasing Co.) Allendale, NJ

Lab Manager/Senior Lab Technician

* Managed 35 technicians in production control and in the parts

department.

Sales/Staff Engineer

*Received awards for “the most new customers” for 3 consecutive years

*Recipient of special award for “the most sales in 1 year” including

sale of a 1 million dollar service contract.

Education:

Passaic County College, Wayne, NJ AS Degree in Business

William Paterson University, Wayne, NJ BS in Business

Coursework: Advertising, Marketing, and Computer Science.

SPECIAL INTEREST

President and Captain at the Riverdale Fire Department

Volunteer Firefighter at the Riverdale Fire Department for 20 years

Vice President of the Relief Association and Exempt Association.

Coach Little League, Soccer, Basketball. Football Coach

REFERENCES

Available upon request

Contact this candidate