Manager Loss Prevention
Resume:
Dear MCR Agency, LLC:
Please accept my resume in
consideration for the position of Safety & Compliance Specialist. I have extensive training with management
level Loss Prevention and consistent success in Safety, Compliance and Asset
Control. I am confident I can contribute
the same level of performance as a team member for the company you are
recruiting for.
My experience in Loss
Prevention, Safety and Compliance, extends over 20 plus years, as I began my
career in the United States Air Force and continued as Regional Loss Prevention
Manager for CVS/Caremark. My personal
achievements and experience spans the entire period without any breaks, I would
like to mention a few facts representative of past contributions and indicators
of abilities, I can offer:
* Recently, I managed and trained some 1200 Associates, Store Managers and Pharmacist in 53 pharmacy buildings in parts Metroplex, West Texas and all parts north to Wichita Falls. I have utilized my acquired skills in training and supervision to develop and maintain the highest level in proficiency in the rapidly changing and competitive world of Retail Pharmacy;
* My ability to work and communicate with outside agencies have far extended the reaches of 53 stores and millions in assets (merchandise, materials, funds and drugs) I manage; with a constant need to investigate, measure and respond to risk and work in concert with 25 local law enforcement agencies to include DEA and State Board of Pharmacy, while meeting compliancy in safety and required reporting;
* My efforts to train management and crew to maintain a safe and fully accessible environment for thousands of patients and customer visiting the pharmacies in my charge have been extremely effective. These efforts have saved the company countless financially and in the invaluable patient/customer confidence; and
* In my capacity as Regional Loss Prevention Manager for CVS, I utilized my strengths in investigations, training, auditing and program development, to place personnel in positions to manage their environments to achieve organizational goals and objectives annually in a safe and user friendly environment.
In conclusion, I am certain I
can contribute the same level of performance. To provide you with details concerning my qualifications and skills, my resume has been pasted below. I would greatly
appreciate the opportunity to discuss my qualifications with you for the
position of Safety & Compliance Specialist. Thank you for your time and consideration.
Sincerely,
Charles Ward
7721 Westwind Dr.
Fort Worth, Texas 76179
********@*****.***
OBJECTIVE
To utilize
acquired and developed Loss Prevention, Training and Safety skills in an
established, professional and profit driven environment, focused on strengthening
overall team concepts to improve profitability, safety and quality.
EXPERIENCE
Aug 04-July 13 Regional
Loss Prevention Manger, CVS Pharmacy, Fort Worth, Texas
§ Manager of three districts consisting of 52 Pharmacies
in various cities in West TX, Fort Worth, Mid-Cities and North to Wichita Falls, TX
§ Developed and delivered core and specialized
Loss Prevention training to 1,100 plus Store Managers, Pharmacists, Pharmacy Technicians and Crew members annually
§ Conducted 10 plus Store and Pharmacy
specific Audits monthly to examine Company, Operational, State and Federal
compliance and standards
§ Best overall Shrink percentage for all Area Pharmacies 2007-08, while never missing an assigned Shrink Budget
in since 2004
§ Extensive use of Exception Reporting to
locate Drug Diversion, Internal Theft, resolving
program and system flaws, saving/recovering 10’s of thousands of dollars in
loss yearly
§ 12 years of experience in detecting,
initiating and closure of cases involving loss through effective investigative
and interview skills
Nov 00-July 04 Regional Loss Prevention Manager,
Eckerd Corporation, Dallas/Fort Worth Region
§ Responsible for multi-managing over 237 stores
within the assigned region which includes the Dallas/Fort Worth area, Oklahoma,
Arizona, and Colorado
§ Investigator for cases resulting in the loss of
company assets
§ Initiated investigations and follow-up on cases
discovered in exception reporting
§ Interviewed associates, obtained admissions,
prepared final investigative reports, and worked with local police, DEA and
Texas State Board of Pharmacy, while seeking prosecution
§ Provided training on shrink reduction strategies
and company programs to all assigned associates and over 700 Store Managers on a
continuous basis
§ Implemented and managed control measures used to
reduce shrink in the region for two billion dollars in inventory of products
and pharmaceuticals
§ Responsible for shrink reduction in the region by
6.6 million dollars over two years
Apr 99-Nov 00 Asset Protection Manager, Sears,
Hurst, Texas
§ Trained and educated associates to ensure
company
§ Conducted initial and ongoing investigations of
product liability, customer accident and workman’s compensation cases
§ Managed processes to protect cash and credit
averaging $87 thousand daily
§ Supervised all inventory control measures in a
store with $25.6 million average in
sales and three times that in inventory
§ Implemented, maintained, and procured all
aspects of physical security
Dec 87-Dec 98 Law Enforcement Shift Supervisor,
Base Crime Prevention Manager, D.A.R.E. Coordinator, United States Air Force
§ Performed Law Enforcement Patrolman duties, Patrol
Supervisor/Trainer
§ Personnel/Information Security duties and Vulnerability Assessments
EDUCATION
May 1987 Alabama State
University, Montgomery, Alabama
§ Bachelor of Science in Criminal Justice
CERTIFICATIONS/ORGANIZATIONS
Jun 2012 Certified
FEMA-ISC, Emergency Management, National Incident Management System
May 2012 OSHA
511 Certified
Jul 2011 National
Organization of Church Security & Safety Management (NOCSSM)
Aug 2002 National Association of Drug Diversion
Investigation
Aug 2000 Wicklander-Zulawski
& Associates, Edmond, Oklahoma
Mar
1999 Sears Asset
Protection Regional Training Program, Abilene, Texas
Nov 1994 Asset Protection
Certification, Eastern Kentucky Univ., Richmond, KY
Mar 1993 Municipal Police Training
Council, Saratoga Springs, New York, D.A.R.E. Instructor
Mar 1988 Law Enforcement
Certification, U.S. Air Force Security Police Academy, San Antonio, Texas
SKILLS
§ Supervisor experienced in various settings
§ Establishing and maintaining productive
communication with all levels of management
§ Excellent Interviewer, using Wicklander-Zulawski
technique
§ Proficient computer skills including Word, Excel
and Power Point
§ Good written, oral communication skills and above average public speaking ability
§ Proactive problem solving abilities
§ Ability to facilitate group projects and organize
§ Experienced with developing and working in a
team environment
§ Knowledge of property liability claims
§ Customer Service oriented
§ Classroom management skills and Instructor
trained
§ Ability to utilize exception reports to detect loss indicators
§ Policy, Education/ and Training development
ability
§ Working knowledge of state and local laws
REFERENCES
Available
upon request
Contact this candidate