Manager Sales

WILLIAM DOWNEY

Retail Manager **********@*****.***

**** **** ******* ******, *******, TX 77080 Cell: 713-***-****

Objective

Performance driven leader who will lead by example to drive results with a group of high caliber, highly motivated group of SKE associates to exceed store and company results. Will use my wealth of managerial experience to exceed Customer service and sales, execution of company directives, on the spot coaching, team development, observations, scheduling to meet business needs, and partner with all channels of the company for continuous process improvements.

PROFESSIONAL EXPERIENCE

EC2 Business Solutions – Startup Financial Management Company AUG 2012 – PRESENT

Business Development Manager

Selected Accomplishments:

• Assisted in helping in convert a natural gas company from Quick Books to our award winning cloud-based Intacct Financial Management System which helped the firm reduce costs in the 4th quarter by 50%. Efficiency was improved by 23%.

• Developed all of the marketing materials such as packets, power point presentations, and website content.

COMPUSA – Electronics AUG 2010 – JULY 2012

Store Manager

Selected Accomplishments:

• Spearheaded daily huddles focused on improving sales, warranties, and gross profit. Scheduled ongoing training regarding product knowledge, role plays focused on building customer rapport and upselling with goals of 5 high margin additional items with each sale resulting in a 15% increase in sales. Held associates accountable for performance with on the spot and end of day coaching.

• Developed processes to improve the merchandising of the store through improved store conditions, high margin merchandise to end caps as well as carefully selected impulse items throughout the store. Merchandising manager as well as associates were tasked with stocking trucks in a timely manner, all merchandised tagged and ad items 100% signed. Daily walks were conducted by all members of management for store conditions, merchandising, signed advertised items, and out of stock items.

• Hired and trained inventory team to maintain merchandise count integrity ensuring in stock positions to maximize sales. Processes were developed to work with both the receiving team and inventory team which enabled the corporate buying division to purchase adequate merchandise to ensure in stock position to maximize sales.

RENT-A-CENTER FINANCIAL SERVICES – Pay Day Lending OCT 2008 – Jan 2010

District Manager

Selected Accomplishments:

• Analyzed and developed processes to take the worst district in the company and bring it to profitability. These processes included daily store visits which focused on loan development and elimination of delinquent and charged off accounts. Worked with team to organize store, consistent contacting of customers, teaching what a good loan looked like, and a tremendous focus on charged off accounts. Developed a process for consistently building rapport and offerings of all products and services. This resulted in a 150% improvement in loan balance as well as a 273% in profitability which enabled the district to become profitable.

• Awarded gold medal in 1st 2 quarters of 2009 for collection and charge off reductions.

• Promoted 1 Manager to district Manager and 6 assistants to store managers.

J.P. Morgan Chase – Financial Industry AUG 2007 – June2008

Branch Manager

Selected Accomplishments:

• Moved Bank from bottom tier into the number 2 position. This was accomplished through hiring the proper staff, retraining of sales people, as well as training tellers on proper referrals and follow up with personal bankers.

• Held daily huddles and weekly meetings with business partners to help drive the business in a very low volume bank.

BANK OF AMERICA – Financial Industry OCT 2003 – AUG 2007

Branch Manager

Selected Accomplishments:

• Received the Award of Excellence for the fourth quarter in 2006. This award is only given to the top three performing branch managers. This was achieved through daily goal huddles, accountability to those goals, and recognition for top performers within the bank. Moved the store from 37th position to number 4

• Led district in customer for service results for 2 consecutive years. This was accomplished through development of personal bankers, tellers, as well as assistant manager to perform 2 functions which enabled the store to achieve these results. Focused effort to schedule properly, premier customer service and efficient transaction process as well as referrals about our products and services. The personal bankers were trained to follow scripts to ensure we let our customers know about our features and benefits and ask for the sale.

OfficeMax – Office Supply Chain JAN 1996 - OCT 2003

Market Manager and Store Manager Director of four locations with 75 associates and sales of 26 million annually.

Selected Accomplishments:

• Sales increased during the four year period 32% annually. This was a result of better overall store conditions including well stocked shelves, cleanliness, team development, and excellent communications of goals and objectives.

• Inventory shortages were reduced from an average of 3% of sales to 1.5% of sales saving the company over two million in losses. This enabled the district to achieve YTD results for 2

consecutive years.

• Promoted over 20 associates to store manager, assistant manager, and supervisory positions.

Computer Skills:

Microsoft Office, Word, Excel, Powerpoint

Education:

The Pennsylvania State University, State College, PA

Bachelor of Science – Business Administration

Certifications

Cornell University Grocery Business Course

Certified Intacct Business Solutions Advisor

BCI Excellence in Management

BCI Exceptional Presentations

BCI Time Management

Volunteer Organizations: Knights of Columbus 13615, BNI Networking Group West Houston

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