Customer Service Quality Control
Resume:
DARROW HARRIS
*** ***** ****** *** #* BREA, CA, *2821 UNITED STATES
***********@*****.***
PROFESSIONAL
EXPERIENCE
UNITED
PARCEL SERVICE, CERRITOS,CA UNITED STATES
High Value Clerk, Jul 2012-present
Auditing high value claim shippers
Locating all high claim packages forecasted to ensure they are properly handled
Performing loss prevention duties to the center
or operation physical security
Sort packages according to destination using
tracking numbers and addresses
Updating the packages in the computer system
letting the receiver know where, when and
the package was loaded
UNIFIED GROCERS, COMMERCE, CA UNITED STATES
Warehouse Supervisor, Jun
2006 – Jun 2012
Collaborate with workers and managers to solve work-related
problems.
Establish production and quality control
Transmit and explain work orders to laborers.
Participate in the hiring process by reviewing credentials,
conducting interviews, or making hiring
decisions or recommendations.
Estimate material, time, and staffing requirements for a given
project, based on work orders, job
specifications and experience.
Inventory supplies and requisition or purchase additional items
as necessary.
Provides guidance and development of personal requirements,
material needs, subcontract requirements facility and equipment needs
Reviews production and operation reports and directs the
resolution of operational and customer service problems
Review work throughout the work process and at completion to
ensure that it has been performed
properly.
Provide assistance in balancing books, tracking, monitoring, and
projecting a unit's budget needs, and in
developing unit policies and procedures.
Check specifications of materials loaded or unloaded against
information contained in work orders.
Plan work schedules and assign duties to maintain adequate staff
for effective performance of activities
and response to fluctuating workloads.
Working
knowledge of OSHA, DOT, HAZMAT,and FDA
regulations
Coordinate the maintenance of equipment with operations manager
Making sure equipment is used properly
Conduct observation on closed circuit television monitors of the
dock facility
Revert back to video of incidents due to safety,vandalism, and
theft
Reports to immediate supervisor of all medical emergencies
Logs daily activity and maintains records of observations
Complies data for computer input to generate various reports
Warehouse forklift operator, Apr 1998 – Jun 2006
Verify inventory computations by comparing them to physical
counts of stock, and investigate
discrepancies or adjust errors.
Prepare items for shipping load and unload containers and
trailers
Store items in an orderly and accessible manner in warehouses,
tool rooms, supply rooms, or other
areas.
Mark stock items using identification tags, stamps, electric
marking tools, or other labeling equipment.
Reports damages for reimbursement and record keeping purposes
Complete shipping and receiving reports
Warehouseman, Feb 1995 – Apr 1998
Obtain merchandise from bins or shelves.
Complete order receipts.
EDUCATION
CRENSHAW HIGH SCHOOL, LOS ANGELES, CA
UNITED STATES
Diploma, June 1993
ADDITIONAL SKILLS
Yard control and yard works
Microsoft word,excel,and outlook
Data entry ten key
Google communications
Excellent Supervisory skills
Excellent customer service skills
Excellent RF Skills
Excellent WMS Skills
Contact this candidate