Customer Service Manager

Brian Warden

*** ******** ****** • Buffalo, New York 14213 • 716-***-**** 716-***-****

*********@***.***

Technical Skills

Constructed and analyzed various DC/AC circuits; Troubleshooting DC/AC series and parallel circuit

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concepts

Experienced with Digital Electronics; control chips, digital chips and building digital circuits

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• Skilled in use of Multimeter, Function Generator, and Oscilloscope;

• Knowledgeable with Electronic Devices, Amplifiers, Power supplies

• Proficient in the use of MultiSim

• Familiar with the use of Fiber Optics

Studied Assembly Language and PLCs

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great customer service skills

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Computer Skills

Experience with Microsoft Word, Excel and PowerPoint.

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• Basic Computer Troubleshooting

• Understanding of basic programming concepts

• Familiar with basic networking theory

• Knowledgeable with computer hardware

Education

ITT Technical Institute, Getzville, New York Graduated: december 2010

Associates Degree in Computer and Electronic Technology

Employment Experience

UHAUL Company, Amherst, New York December 2006 to August 2010

General Manager/Customer Service Rep.

Profitably manage a center according to company policies and procedures. Operate motor vehicles. Dispatch and receive rental

items, dispense propane, install hitches, and automotive/trailer wiring, storage facility management. Provide retail sales,

customer service and inventory control. Auto-body repair, order processing, budgeting, auditing, payroll, accounts

payable/receivable, and supervisory experience.

Carquest/Hutchins Automotive, Buffalo, New York July 2003 to March 2005

In Store Associate/Delivery Teammate

Provided customer service and utilize store computer electronic cataloging, pull items from stock and enter billing and credit

invoices and utilized company vehicle to deliver parts and equipment.

Community Services for Mentally Disabled, Buffalo, New York February 2000 to May 2002

Life Skills Trainer

Provided supervision of 6 developmentally disabled individuals, taught individuals cash management, meal preparation, basic

household cleaning and various other life skills.

Polar Beverages Inc, Worcester, Massachusetts July 1998 to March 1999

Forklift Operator/Warehouse Associate

Operated forklifts, pallet jacks and other electronic machinery to load and unload trucks, set up orders to be shipped, inventory

and material warehousing.

Multisorb Technologies, Buffalo, New York June 1992 to April 1996 and August 1997 to May 1998

Machine Operator

Set-up and troubleshot paperpax machines, identified and implemented electronic and mechanical repairs and inspected incoming

materials, verified/evaluated specifications of products produced.

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