Software Supply Chain

Juan Carlos Padilla

**** ** ** *** *** *** Miami,Fl 33127

**********@*****.***, Cell 347-***-****

Middle-level IT professional with academic and technical experience.

Achievements, Skills, and Abilities

Able to resolve technical problems

Quick learner with strong knowledge of operating systems and software

Strong knowledge of Microsoft Office 20013(PowerPoint, Excel, Word, Outlook)

Quick learner with strong knowledge of Computer Programming

Quick learner with strong knowledge of networking (Cisco)

Proven the ability to diagnose, troubleshoot, and resolve technical problems

Bilingual: fluent in English and Spanish

Education

Monroe College, New Rochelle,NY

B.B.S in Information Technology, obtained on December 2012

A.A.S in Information Technology, obtained on August 2010

Florida International University

M.S in Computer Science, Expected Completion : December 2015

Technical Qualifications

Operating Systems: Windows XP/Windows 8/Windows 7/Vista/Mac/Linux

Software Applications: MS Office 2013/2010(Word, Excel, PowerPoint, Access, Project, Publisher, OneNote) Norton Antivirus, Adobe Photoshop, FrontPage,Microsoft Expression Web/Design,Supply Chain,Sequel Software

AS400, HelpStar.

Networking: LAN, Cisco I and II, TCP/IP

Languages: CSS, HTML

Work Experience

PriceSmart,Inc. Miami FL 10/2011-Present

System Support Specialist/Web Design

Windows Server 2003

Installed and configured computer systems

Cisco configured

Monitored and responded phone and e-mail requests for technical support

Provided end user support (over 300 users), Improved customer satisfaction.

Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs

Setup, deployed, and maintained of end-user machines

Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues

Inventory of system, tag new equipment, and removal of old equipment

AS and 400 Support

Dell Kace Console

Remote Troubleshoot using Bomgar Console

Design and execute basic data queries using Sequel Software

Monroe College, Bronx NY 08/2010-09/2011

Technical Technician/Web Programmer

Installed and configured computer systems

Replaced parts as required

CSS

JavaScript

HTML

Maintained Help Desk specific applications and assisted in refining procedures.

Performs updates on Main website

Design ideas on Photoshop for website

Best Buy Store, Queens NY 01/2010-08/2010

Geek Squad Counter Intelligence Agent Computer Tech Job

Sales/Cachier

Windows 7

Microsoft Office 2010

Visual Basic 2010

McDonald’s, New Rochelle, NY 04/2009-01/2010

Cashier

Helped to clean and fix computers

Tutored managers in operating system and software

Sacred Heart High School, Honduras 06/2008-11/2008

Help Desk Technician

Set up computers and installed software

Helped install 20 new PC computers for lab

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