Customer Service Sales

Tawnnia L. Henderson

**** ******** **** 651-***-****

Maplewood, MN 55109 ****************@*****.***

Summary

Adaptable College Graduate seeking a warehouse shift supervisor position. Extensive experience

establishing and maintaining strong relationships with internal and external customers. A resourceful

problem solver with ability to coordinate schedules, staff events, maintains budgets and managing day-to-

day task assignments. Proven ability to follow procedures, policies and guidelines.

Experience

GREAT HEALTH NUTRITION, 1360 University Ave. Ste 105 Saint Paul, MN 55104

Store Manager September 1996-December 2012

Acted as the primary liaison with customers.

Purchased and managed inventory which included the development and maintenance of

relationships with manufactures and distributors.

Demonstrated negotiation and influence management skills

Provided a high level of support to customers and sales associates by demonstrating a broad

knowledge of products and procedures.

Necessitated a working knowledge of product substitutions as well as business judgment in

order to fulfill customer requirements.

Coordinated sales promotions and increased sales by over 10 percent in four consecutive

quarters.

Trained employees on products and professional customer service skills.

REM Minnesota, 2266 2nd Street North Saint Paul, MN 55109

Direct Support Professional September 2005-December 2006

Provided assistance with daily activities including preparation and planning.

Taught life lessons by leading by example.

Facilitated community involvement.

Assisted and encouraged others with obtaining their personal goals.

Documented behaviors and outcomes.

Education

Metropolitan State University, Saint Paul, Minnesota

Bachelor of Science: Business Management, April 2012

Minor: Project Management

GPA 3.78/4.0

Computer Skills

PC Operating Systems, Microsoft Office, Internet, Microsoft Project, POS Program

Awards

American Association of University Woman Scholarship April 2007

Extraordinary Contribution Award, REM May 19, 2006

Record Breaking Sales Award, Great Health Nutrition November 1, 2001

Volunteer/Community Service

Junior Achievement, spring 2008

Miracle Network, Christmas 2009

100 hours of volunteer services as a note taker for Metropolitan University

Project Homeless Connect Saint Paul, June 2011

Tawnnia Henderson

Tawnnia L. Henderson

1684 McKnight LN 651-***-****

Maplewood, MN 55109 ****************@*****.***

References for Tawnnia L. Henderson

Joseph Reiners, owner operator, Great Health Nutrition

612-***-**** (cell) 651-***-**** (office)

**********@***.***

Relationship to applicant: former boss

Todd Olson, executive vice president, business development, TCDC Company

651-***-**** (office)

*****@*******.***

Relationship to applicant: former manager

Jennifer Mingo Heroff, program director, REM Ramsey

651-***-**** (office)

********.*****@****************.***

Relationship to applicant: former colleague

Tawnnia Henderson

Contact this candidate