Software Engineer

Jose Morales

**** ** **** ***.

Coral Springs, FL 33065

954-***-****, *******@***.***

OBJECTIVE Provide technical assistance to computer system users, answer

question, resolve computer problems in person, by telephone or remotely for

workstation and servers. Install, configure, and support an organization's

local area network (LAN), wide area network (WAN), and Internet system or a

segment of a network system Install configure, operate, and troubleshot

routes and switches including implementation and verification of

connections to remote sites in a WAN. Monitor network to ensure network

availability to all system users and perform necessary maintenance to

support network availability. VoIP users setup configuration. Private IP

Sub netting VLSM Complete bilingual Spanish and English fluency

EDUCATION:

Bachelor of Science in Information System November 2011 - Present

Concentration in Security Administration

Strayer University Florida, Coral Springs

GPA = 3.5

Courses taken included:

. Implementing internet/intranet Firewalls

. Computer Ethics

. Information System Security

. Social, Legal and Ethical issues for Computing and Internet

. Disaster Recovery

. Systems Analysis and Development

. Unix Operating system

. Networking Security

. Computer Forensics

AA Information Systems

Strayer University Florida, Coral Springs

January 2011- 2013

Associate in Arts in International Business, December 1990

University Institute of New Professions Caracas, Venezuela

Technology Skills

Equipment maintenance, installation, configuration troubleshoot,

implementation, Enterprise Administrator, infrastructure and client

configuration and verification for Server 2008 of connectivity of

networking infrastructure including wireless technology, network

infrastructure configuration, Active Directory configuration, OSI

hardware and software.

Unix/Linux implementing, setup, debug most of the program issue in

person or via TELNET

VoIP system T1, T3, DSL, router, and PBX infrastructure installation

setup and maintenance

Electronic High Tech able of troubleshoot most of the circuit boards

using schematic and diagrams

Database Management

Professional Training and Certify Courses

Microsoft IT Professional (MCTS/MCITP) Server 2008/ PC Professor

Technical Institute

Cisco Certified Network Associate (CCNA) Atlantic Technical Center

Microsoft Certify System Engineer (MCSE-2000) Smart Certify

Network+ / CompUSA

A+ Software / CompUSA

A+ Hardware / CompUSA

Microsoft office 2007, 2010 (Excel, Access Level 1 and 2, Power Point,

Word and Microsoft Visio

PROFESSIONAL EXPERIENCE

Synergy technical solutions

Technical support for Sony June 2012 to July 2013

Troubleshoot and resolve hardware & software issues, Assist Field Tech to

troubleshoot and resolved issues, diagnostic, and recommendation to

optimize the equipments for improve performance of equipment.

Best Buy/ Geek Squad

Technical Support (TSE) July 2010 to May 31

2012

Troubleshoot and resolve hardware & software issues via remotely, by phone

or in person Support

Responsible for providing technical support coverage during hours assigned

Program corrections/enhancements and virus remove to Antivirus Kaspersky,

Trend Micro, Webroot, Norton 2011.

Verify customer issues software and hardware

Provide accurate problem solution descriptions, with all necessary support

documentation for interdepartmental

Client issues troubleshoot, fixed issue and resolution

Work as a team to meet contractual support requirements.

Answering questions from customers and prospective customers about the

features and capabilities

Ethostreem /Telkonet December 2008 to March 2009

Network Engineer

Responsible for integrating the installation of new IT network equipment,

system software, desktop, switches route via TCP/IP, in LAN, WAN and MAN

environment

Install, configure, operate, and troubleshoot routed and switched networks,

including implementation and verification of connections to remote sites in

a WAN enviroment

Telkonet Access Point Program setup and installation

Server and Gateway Program setup and installation

Cabling UTP, STP, Coax cable and wireless equipment setup and installation

Review and Test connectivity and troubleshoot

Switches, Routers and gateway programming

Private IP Subnetting VLSM

Performed equipment maintenance and troubleshooting

Supervisor of Elections (BSOE) AppleOne August 2008 to December 2008

IT Helpdesk Specialist

Physical setup of computers and installation/configuration of all supported

software applications

LAN/WAN setting

OS troubleshooting

Hardware and software setting and configure

Client software and hardware setup and configuration

Wireless 802.11, Aircard Program

Network setting peer-to-peer connection

Configuring e-mail client

Printer troubleshooting and repair

Election software application

Cima-Telecom /Auris Technology November 2006 to April 2008

NOC Network Administrator Network Operation Center 2do shift

Responsible for Test the IT networking systems, monitored the performance

of network servers and maintained computer systems of the organization via

TCP/IP, LAN VLSM

Responsible for administering several Unix servers via Telnet Remote Access

Tier2 support, SMTP, SNMP, HTTP, VoIP, DNS, FTP, TFTP, DHCP

VoIP Users Support, T1 Customers Supports

Troubleshooting Network, Addressing, Wireless Technologies, Security of

threats

Trouble-shooting hardware, software and network related problems

Coordination point for global efforts to maintain and respond as necessary

to production events

Make decisions and take actions to prevent network interruptions and

service degradation.

Kiosk International August 2006 to December 2007

Internet IT Specialist

Performed regular maintenance of company peripheral network devices -

printers and scanners computer hardware and software via TCP/IP/UDP

protocol setup

Troubleshooting hardware and software

Network, router wireless, switch, desktop, printer troubleshooting

Modem DSL and cable modem setup as well as WI-fi users, wireless access

point

Management Dade and Broward area

Voyze (Voip) January 2006- to July 2006

Network Specialist (technician level 2)

Responsible to setup Peer-to-Peer configuration

VoIP System users troubleshooting and setup via TCP/IP Protocol

LAN, DHCP, STATIC, APIPA Setup, Configuration and Troubleshooting

Configure and troubleshooting TCP/IP connectivity problems

Troubleshooting using remote access GoToMyPC, TELNET and UltraVNC

Troubleshooting system calls termination

Router, switch, hub install and setup

Grand stream device program, configuration and Setup

Credit Card charging process

Office to Go (Advance Cable Communication) 2do shift June 2005-to January

2006

Help Desk and Technical Support

CMTS user setup, troubleshooting

Tier 2 support

As internet provider we have troubleshooting and setup connectivity issue

Setup user tier 2 account features

Troubleshooting internet signal quality strength as part of tier2 tech

Voip user's setup configuration

User Internet and network support

LAN, WAN, DHCP troubleshooting

Outlook and outlook express troubleshooting issue

Help Desk Support

Florida Department of Transportation June 2002-to January

2006

System Technician

Computer hardware and software, CPU-mother boards repair, upgrade, update

Rocket ports cluster, E-net board repair, NIC cards programming, System MOM

implementing (DOS) QNX/UNIX ver. 5 Lane controller repair, update and

upgrade, equipment programmer, hard drive, flash cards programmers and

update, support and problem management to end-users

Installation, maintenance and repairing PC's, switches printers and

peripherals

Support end-users on software and hardware issues

REFERENCES

Available upon request

Contact this candidate