Sales Manager
Resume:
CURRICULUM VITAE
ADIL KHAN
Near Gurudwara
Noida 201301
Contact no. 971*******/955-***-**** Email:********.****@*****.***
Career Objective
Fuelled by the ambition, my aim is to utilize my repertoire & interpersonal expertise through a
position, which requires exceptional skills as a professional, to strive and excel in the fast
emerging Organizations.
WORKING EXPERIENCE
Organization–Indiamart Intermesh Ltd.
Current Portfolio – Worked as Assistant Manager (28th Oct 12 –30th June13)
Department – Client servicing
Location – Noida
Key Responsibilities:
Get feedback from customers to further provide them with seamless
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services
Prepare reports on daily/weekly and monthly basis
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Renewals of Paid Customers
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As a consultant to the client, suggest/recommend suitable services/
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solutions
Resolve issues raised by customers on Indiamart website
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Act as the first point of escalation
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Website Management
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Timely closure of Online Sales Ticket
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Recruiting Telecallers, giving trainings and monitoring their performance of
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team members to ensure efficiency in sales, operations and meeting of
individual and team targets.
Interacting client at regular interval of time, understanding their
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requirements and updating to the internal departments for promotion and
production work given by the client
Retaining 90+% of Client base for further extension of services
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Team management
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WORKING EXPERIENCE
Organization – TBSS (TATA BUSINESS SUPPORT SERVICES)
Current Portfolio –Worked as Team Leader (26thMay11–25th Oct12)
Department – COE (Centralize order entry) in Backend
Location – Noida
Key Responsibilities:
Monitor the activities of LOGIN (Verifications of CAF according to
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Document Policy).
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Monitor the activities of Order Entry.
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Service Provisioning of customer’s requests from software CRM.
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Report generation.
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Monitoring of activation of Handset’s and Landline.
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PREVIOUS WORKED EXPERIENCE
Organization Spice BPO Services Ltd (27thJan08 to9th May 11)
Current Portfolio – Worked as Team Leader (1st March 10 to 9th May 11)
Department –Dish TV Inbound Process
Location – Noida
Job Profile
Managing a team of 18 20 CREs handling calls of inbound.
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• Manage the roster of the team and monitoring their performance
and assessing the KRA’S.
• Mentoring, counseling & motivating the agents’ to provide
• Excellent service and achieve productivity level.
• Preparing daily base MIS, ACD report of agents of teams
Promote Professional & Personal development of individual team members by
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administering timely and appropriate performance evaluation.
Resolve escalated Customer Complaints and service delivery issues in time
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Accountable for contingency planning with respect to CRE’s & the Operations
floor. Identifying the scope of training for team members & conduct the required
training in house.
Call Monitoring & calibration with Quality Executive.
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To enhance commitment, Logical thinking, deliberate decision making and
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encourage an open door policy.
Needs to be updated with all the new information through logbook, daily Bulletin
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and mails.
Educational Qualification
Graduation (B.A.) from Agra University
Strengths
Resilient, self driven and ambitions.
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Strong presentation, communication and Interpersonal skills.
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Good management skill including planting team building and delegation.
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Analytical and systematic thinking with methodical approach.
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Ability to work under pressure and meet tight deadlines.
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Professional Skill
Operating systems: MS DOS, WIN 95/98
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Networks: INTERNET
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Packages: MS office
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Personal Profile
Father Name Israr Khan
Nationality Indian
Marital Status Single
Language Known English, Hindi & Urdu
Declaration:
“I hereby declare that all the information mentioned above is true to the best of my knowledge
and the company is liable to dissolve my candidature in case of any discrepancy found.”
Date:
(Adil Khan)
Place:
Contact this candidate