Project Manager Management
Resume:
Charles E. Locks
***********@*****.***
Summary
. Over 20 years of detailed Technical Internetworking, Telecommunications
Network Design, Project Management, leadership experience in design,
implementation and support of data, voice and video telecommunications
networks for Fortune 500 and leading telecommunications technology
companies.
. Over 15 years Project Management experience in telecommunications network
development and support, facilities infrastructure, and experience
working in network operations serving companies across multiple
industries.
. Over 8 Years of experience in Change Management.
. Experience in establishing the Change Management Group, guidelines,
processes and chair weekly meetings.
. Over 2 years of experience in Portfolio Management using HP PPM
. Experience in changing the Change Management process to HP PPM while
working with CDC.
. Over 8 Years of experience in preparing Project Charters & Plans.
. Over 8 Years of experience in Project Tracking.
. Over 10 Years of experience in Budget Tracking.
. Over 8 Years of experience in SDLC (Software Development Life Cycle) & 5+
years in EPLC (Enterprise Performance Life Cycle)
. Experience in managing projects of average $1.5 M & max budget excess of
$4 Million
. Experience in managing 3 concurrent projects at a time.
. Experience in managing team of 15 members in Onshore-Offshore
combination.
. Strong analytical and problem solving skills.
. Proven builder of mission critical information systems, service, people
and international vendor relationships.
Core Competencies:
IT Operations, WAN Management, Telecommunication Disaster Recovery
/Business Continuity, Project Management, Change Management, Full Life
Cycle Development Methodologies (EPLC and SDLC) Risk Management, Vendor
Management and excellent communication skills.
Software: HP Openview, MS Project, ISupport (Incident/Change Management) MS
Office Suite (Power Point, Word, Excel), Visio.
Professional Experience
CDC (Center for Disease Control), Atlanta, GA
02/2005 - Present
Project & Change Management
. Responsible for Network quality, trending analysis, forecast result. Also
the Project Manager for implementation, and management of CDC MPLS WAN
facilities comprised of routers, switches throughout the CDC network
backbone.
. Responsible for the process of changing the Change Management process
to HP PPM.
. Provide statistical information for Management
. Project Manager SNS server migration and maintenance
. Establish positive working relationships with customers, stakeholders and
team members
. Established function, task, milestones as well as scheduled resources and
deliverable date.
. Established the Change Management Group, guidelines, processes and chair
weekly meetings
. Project Manager ESSO PIV (OID) Solution utilizing EPLC methodology based
on LDAP/AD group memberships
. Proven ability to lead, manage and motivate cross functional teams
challenged with multiple priorities
. Successfully manage assigned projects from initiation through closure
. Implement new technologies while maintaining focus on and consideration
of business impact
. WAN Project Manager coordinating with facility manager, Tier1 Telecom and
implementation of facility
. Provided available floor space, power, wall space, HVAC, MDF capacity and
installation challenges
. Engage directly with internal business clients to understand their
business objectives and translate them into delivery plans
. Resolve conflicts, address issues and conduct pro's and con's evaluations
toward resolution
. Responsible for coordinating project team, assigning individual
responsibilities, securing necessary resources and developing/ monitoring
schedules to ensure timely completion of project. (i.e. SAS/ABC, Windows
7)
. Telecommunication Disaster Recovery /Business Continuity
. Develops a test methodology using automated test tools
. Identifies and leads IT Process Reengineering activities
. Secret clearance
Delta Airlines 10/2002
- 02/2005
Customer Service Supervisor
. Responsible to oversees the inside gate or ticketing/check-in operations
of all assigned flights during a scheduled work shift.
. Responsible to the employment needs of the employees, supervises and
answers customer inquiries that require managerial level assistance.
. Responsible for the on-time performance of each flight arrival deplaning
and flight departure boarding.
. Supervisory capacity to the customer service agents assigned to the
International Concourse.
Unitech/TSA 03/2002 -
08/2002
Network Engineer
. Responsible for providing a complete technology inventory of security
systems and components
that governs the airport facilities.
. Provided diagrams of the entire airport infrastructure
. Provided surveillance security and control access information
. Provided available floor space, power, wall space, HVAC, MDF capacity and
installation challenges
. Provided technical and sensitive data for Spokane, San Francisco, Dallas,
San Jose, Honolulu, and Anchorage airports.
. Completed SIDA training and obtained Federal Government security
clearance at fore mention airports
Nova Corp., Atlanta, Georgia 01/2001 -
01/2002
Director of Network Services
. Responsible for New Director of Network Services ork budget,
documentation, implementation, and resources supporting the Nova network.
Reporting directly to the VP
. Provided statistical information
. Project Manager of the migration of communication equipment from
corporate office
. Point of contact and negotiation for all vendor products and services
. Telecommunication Disaster Recovery/ Business Continuity Coordinator
. Identified factors affecting network performance, devices, and
modification of procedures
. Provided statistical information for Management
. Identified factors affecting network performance, devices, and
modification of procedures
. Provided mentoring to Management subordinates
Rapid Link Communications, Atlanta, Georgia 02/2001 -
08/2001
Director of Network Quality Assurance
. Responsible for Network quality, trending analysis, forecast result.
Reporting directly to the COO.
. Provided statistical information for Management
. Project Manager for planning, executing, and managing the design quality
of the new NOC
. Identified factors affecting network performance, devices, and
modification of procedures
. Established the Network Management Group
. Converted department from "top down" organization to self-directed team
units to improve productivity
. Chair Network Quality Assurance and Change Management Meeting
. Provided mentoring to Management subordinates
. Telecommunication Disaster Recovery /Business Continuity Coordinator
Coca-Cola Enterprises, Atlanta, Georgia 1997- 12/2000
Manager of Network Management Systems
. Responsible for documentation, implementation and management of CCE's NMS
systems, supporting the international F/R WAN comprised of several
hundred routers, switches and 13 Data Centers throughout the Western
Division (Eastern US and Western Europe).
. Responsibilities also included all Western Division vendor related
products, services and contract negotiations.
. A member of GCAC (Global Customer Advisory Council) to AT&T
. Assisted development of corporate standard for voice equipment and
network utilizing Lucent Definity, Legends, Intuity Audix, and AT&T SDN
and 800 services to replace obsolete technology and improve performance.
. Converted department from "top down" organization to self-directed team
units to improve productivity
. Point of contact and negotiation for all vendor products and services
. Established the Network Management Group
. Provided statistical information for customers and Manager
. Conducted evaluation of NMS tools and technologies and assessed network
trends
. Defined product requirements, wrote product design and reference
documents
. Telecommunications Disaster Recovery/ Business Continuity Coordinator
utilizing ISDN, Phantom PVC's and T-1 bandwidth on demand, producing the
capacity to recover any data center remotely within 4 hours.
. Provided management of telecommunication network components in the NOC
and regional facilities
. Project Manager of the planning, deployment, implementation and managing
the Visual Network product for the entire CCE network.
Coca-Cola Enterprises, Atlanta, Georgia
1993-1997
Telecommunications Specialist
Implementation of enterprise Wide Area Network, including NET IDNX
multiplexors and Cisco routers. Project Manager for entire West Coast
reengineered data network to Cisco Routers, CSU/DSU and Frame Relay
circuits.
. Provided implementation and technical support for the entire Western
Division (Eastern US and Western Europe)
. Assisted the development of the original wide area data network utilizing
multiplexer-based meshed T-1 backbone supporting 260 remote locations.
Reduced number of data centers from 13 to 3, lowering the operating cost
by $3.5M in first year.
. Established function, task, milestones as well as scheduled resources and
deliverable date.
. Telecommunication Disaster Recovery/ Business Continuity Coordinator
. Successfully installed and implemented more than 50 Cisco routers, 10 IBM
IDNX mux's
. Defined product requirements, wrote product design and reference
documents.
. Assisted in the reengineering of data network of 380 Cisco Routers and
425 Frame Relay circuits using OSPF, DHCP and reduced backbone to support
traffic between 8 US data centers. Increased capacity of network while
lowering operating cost by $1.1M.
Coca-Cola Enterprises, Atlanta, Georgia 1991-
1993
Telecommunications Support Analyst
. Project Manager to establish and designed the current Network Control
Center (NOC).
. Responsible for the maximum contribution to the success of the company
and to provide job fulfillment and satisfaction for the individual
. Implementation of user documentation and provide training for Network
Operations
. Telecommunications Disaster Recovery/ Contingency Planning Coordinator
utilizing ISDN, Phantom PVC's and T-1 bandwidth on demand, producing the
capacity to recover any data center remotely within 4 hours.
. Managed assigned projects, scheduled resources and deliverable date.
. Defined product requirements, wrote product design and reference
documents
. Assisted in the design of the current network backbone topology
. Managed assigned projects, scheduled resources and deliverable
date.
. Defined product requirements, wrote product design and reference
documents
. Assisted in the design of the current network backbone topology
Coca-Cola Enterprises, Atlanta, Georgia
12/1990 - 1991
Network Support Analyst
. Responsible for operation of Network Control Center, NCP loads and
upgrades
. Identified factors affecting network performance, devices, and
modification of procedures
. Provided second level problem determination
. Developed product delivery schedules, provided beta test and training
. Defined product requirements, wrote product design and reference
documents
. Responsible for operation of network control console to identify and
diagnose problems
. Provide second level problem determination
. Provide scheduled NCP load and IBM 3724 configuration
. Identify factors affecting network performance, devises or modify
procedures
. Responsible for operation of Main Frame console and job scheduling
. Provided staff training
J.C. Penney, Forest Park, Georgia 11/1978
- 12/1990
Network Analyst
. Responsible for operation of network control console to identify and
diagnose problems
. Identify factors affecting network performance, devises or modify
procedures
. Provide second level problem determination
. Provide scheduled NCP load and IBM 3724 configuration
Education - Certification Training
. High School Diploma (North Division High - Milwaukee, Wisc) 1972
. Data Processing Certification (Manpower Business Training Institute -
Milwaukee, Wisc) 1978
Education - Certification Training
. High School Diploma (North Division High - Milwaukee, Wisc) 1972
. Data Processing Certification (Manpower Business Training Institute -
Milwaukee, Wisc) 1978
. Cisco Introduction to router configuration
. Cisco Advanced Router configuration
. Cisco SNA configuration
. Cisco Internetworking with TCP/IP
. Cisco Introduction to Cisco works
. Cisco Hardware Installation and Maintenance
. NET IDNX 90,70,20 Series
. NET LANs and Internetworking
. Hand-On SNA/SDLC training
. IBMs LAN/WAN networking
. AT&T DDM-1000 Microwave
Network Technology Training & Competence
Network Hardware
Cisco 2500, 2811, 3600, 4500, 7200 Routers IBM 3745 & 3725 FEP
IBM 8235 Remote Access Network General Sniffer
Ethernet and Token Ring Switching .T-Berd T-1 Test equipment
NET IDNX 20,70,90 multiplexers VSAT Full Duplex T-1 stations
NET ADNX Channel Bank .Paradyne & CNT Channel Extension
Paradyne, Cylink, Verilink T-1 CSU's 3COM & Synoptics Token
Ring Hubs
IBM 5822, 7866 CSU/DSU's T-3 28Ghz redundant microwave
IBM 3174, 5494 & Perle 494E controllers DDM-1000 multiplexers
Picturetel Group Video systems Cisco 6509 Switch
Visual Network CSU/DSU IBM ES9000 Mainframe
Network Protocols
TCP/IP OSPF
RIP BGP/EIGRP
IPX SNA/SDLC
PPP/SLIP UDP
Analysis & Management Platforms
Network General Sniffers IBM RS/6000 TNM
T-1 Protocol Analyzers IBM Netview/6000
CiscoWorks 3COM Linkbuilder Manager
HP Openview IBM LAN Manager
Transcend Network Manager Fluke Power & Cable Analyzers
Visual Networks
Voice & Data Network Circuits
Private Leased Line T-1 & Fractional T-1 MPLS
Frame Relay circuits, ports and pvc's AT&T Accunet Bandwidth
Manager
AT&T Software Defined Network (SDN) AT&T SDDN and Megacom
800
ISDN PRI/BRI Analog dial backup and POTS
T-3 Microwave VSAT Full Duplex T-1
ATM SONET
Business Planning for Networking Contract
Negotiations
Project Management MS Project Workbench
Business Continuity Telecommunication Disaster
Recovery
Risk Management O/S Windows Appl.
Numerous other technical courses, seminars, conferences and symposia
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