Engineer Active Directory

Richard Elusakin

***********@*****.***

443-***-****

Objective: NOC Support Engineer with a company that provides

exposure to a positive work environment and encourages and

supports career development and advancement.

Highlights of Qualifications

. Over 3 years of Network Monitoring, maintenance and Desktop Support

. Extensive knowledge of network troubleshooting techniques.

. Highly inquisitive, creative and resourceful; skilled in communication

and collaboration.

. Outstanding people skills; sensitive in assessing technical and

individual needs.

. Enthusiastic and quick learner.

. Team Player.

Skills Experience

Systems/Technical Skills

Cisco IOS and CatOS 4 years

Network Monitoring Tools - HPOv, Netcool, Smarts, 4 years

Tivoli, Cacti,etc

Windows 2003 Server/Active Directory 4 years

Windows XP Professional 4 years

Windows 2000 Server/Active Directory 4 years

Windows NT 4.0 Server/Workstation 4 years

Microsoft Routing and Remote Access 4 years

Microsoft Office 4.3/97/2000/XP/2003 4 years

MS DOS 4 years

Hardware Skills

Cisco Routers/Switches 4 years

Server Class - HP and IBM 4 years

Copper Cabling 4 years

IBM PCs 4 years

RAID Devices 4 years

Protocols Skills

TCP/IP, DNS, SMTP, FTP, Telnet 4 years

DHCP, WINS, SNMP, NetBios 4 years

NFS, NIS, IPX 4 years

MPLS, Frame Relay, EIGRP, OSPF, BGP 4 years

Professional Experience

AT&T Government Solutions

02/2008 - Present

NOC Engineer

Monitor alerts and work Trouble Tickets created and assigned by the SSA NOC

Monitor alerts and work trouble tickets auto generated by the AT&T Network

systems.

Isolate and resolve end-to-end connectivity issues within CPE router and

Telco circuit, including coordinating any required testing or dispatch

among the site, vendor(s), and Telcos/Access Provider

Provide updates to the customer on on-going issues.

Manage escalations on critical or long outages

Develop and improve techniques and procedures.

Coordinate maintenance activities within the cloud where such activities

directly impact SSA

Coordinate Circuit re-home

Perform Site Acceptance on new cutovers

Interface between DNE and the AT&T Managed Internet Service

Maintain all AT&T circuits for the customer

Coordinate and manage Telco dispatches to the dmarc

Perform quarterly PE Audit

Interface between the SSA divisions (DNNSO, DITM, DNE) and different AT&T

Coordinate dispatches with Concert Technicians to troubleshoot and resolve

inside wiring issues.

Miscellaneous

. Excellent communications and interpersonal skills

. International experience in a variety of countries handling

geographically diverse teams and operations

. References available on request

Contact this candidate