Project Manager Technical Support

Vanessa Fines

TRACY, CA *****

Professional Summary

Telecommunication professional with over 20 years of IT experience including experience in the areas of LAN and WAN, training and support, and telephony. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at corporate headquarters as well as multiple remote locations, and effectively managing and meeting the needs of the IT staff. Proven ability to translate business needs into technology requirements that support the company's business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training. Technical Summary Certified on Avaya Partner to Partner ACS and VMs, with working knowledge of Definity G3. Experienced with VOIP PBX topology, structured cabling, patch panels. Has strong background in providing technical support and trouble resolution; also highly skilled in troubleshooting Has ability to identify operation upgrade equipment (i.e.) modems, telephone cables. Implemented set up and relocation of offices for new employees Lucent/Avaya Switch Management Systems, Avaya Definity administration, ECS/ARS administration, Avaya BTT250-Deefinity G3 CSI/SI Installation and maintenance, Lucent/Avaya 5ESS Switch Computer Technology Certificate

Education

McClymonds High School Workforce Institute San J Oakland, CA

Project Management Certification

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Preparing to take the PMP Exam SYSTEMS CERTIFICATION: A+ Certified Computer Technician, CompTIA, Network+ Certified Networking Technician, CompTIA, Cisco IP Telephony 2 (CIPT2) Call Manager Basic Administration (CMBA)

Work History

to

Client - Kaiser Administrator/Project

Manager

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west staff,

Client - Taxbrain Technical Support

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Computer Instructor

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PBX ,

Client - Aptina Telephony Manager

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FTE ,

Telephony Project Manager

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