Customer Service Manager

Kristy L. Euwer

*** ***** ***., ******, ****** **401, 785-***-****

Objective

To obtain a position that will enable me to use my strong organizational skills, ability to

communicate well clients and employees, and enables me to make a positive contribution

to the organization.

Skills

•

• Ability to motivate and work with • Quick Learner

• Ability to resolve issues in a

others

• Self-Motivated; Goal oriented professional manor

• Efficient, Productive, and Hard • Proficient with Word, Excel,

Working AS400, 10 key

• Passion for Service

RELATED EXPERIENCE/ PAST EXPERIENCES

Benefits/Work Comp Coordinator (HR), July 2006-Current

Great Plains Manufacturing, Inc., Salina, KS

• Oversee the day to day of Worker’s Compensation for over 1500 employees

including employees outside the state of Kansas.

• Manage each Worker’s Compensation claim to ensure each employee is being

assisted properly.

• Manage and organize doctor appointments for each work comp claim

• Communicates with claims adjusters to ensure bills are paid and claims are

organized

• Orientate and assist employees with benefit questions

• File all confidential information for over 1500 employees; including Health, voluntary

and company paid benefits

• Report annual data to OSHA

• Attend Seminars to implement within the work environment

• Promotes and organizes fundraising to help the community through employer

Kitchen Manager, August 2000- July 2006

Applebee’s Bar and Grill, Salina, KS

• Customer Service and Guest Relations

• Inventory Management

• Food Cost Management

• Labor Management

• Completed deposits and server check outs and end of day reports

• Schedule, motivate, and supervise staff of 25 or more full-time and part-time

employees

• Manage back of the house operation on quality of food and front of the house with

guest satisfaction

• Coach employees on serving and preparing food following proper handling

procedures

• Negotiated successful conflict resolutions

• Developed and implemented new procedures for new products

• Ensured prompt delivery of food

• Delegated daily business responsibilities of employees

EDUCATION

Bachelor of Science in Biology Kansas Wesleyan University, May 2004

Kansas Wesleyan University, May 2004

Minor in Chemistry and Coaching

Contact this candidate