Cisco Engineer

STATEMENT

Voice Over IP and Video Over IP (VoIP) Network Professional with validated

advanced knowledge, skills and abilities in implementing, operating,

configuring, and troubleshooting a converged IP network. Understanding and

experience in methods for creating a collaborative solution with other

vendors, such as Cisco, Avaya, Nortel, Asterisks, that is transparent,

scalable, and manageable through the manipulation of quality of service

(QoS), gateways, gatekeepers, IP phones, voice applications, voice mail,

and utilities on routers and switches.

OBJECTIVE

Voice Engineer - Project Manager

EDUCATION

B.S. Business Administration

University of Baltimore, Baltimore, MD

- 1994

Minor in Marketing, Finance

CERTIFICATIONS

CISSP - ISC2 Certified Information

System Security Professional

CCIE-Voice -Written - Cisco Certified

Internet Expert

CCNP - Voice CCVP : Cisco Certified

Network Professional

CompTIA Project+ Management

CCNA-SECURITY Cisco Certified Network

Associate

CompTIA Security+

CCNA-RS Cisco Certified Network

Associate: Routing & Switching

CompTIA Network+

Maryland - Certified Professional

Mediator

Cobain - Certified Master Negotiator

AWARDS

Phi Theta Kappa - Honors Society

TOP 12 SKILLS / COMPETENCIES

Cisco Unified Communication: Data, Project Management

Voice (VoIP PBX), Video

Cloud Computing: Deployment Education and Training

Infrastructure & Platforms

Virtualization VMware experience Sales, Marketing, Management

Networking Lan / Wan / Man Managerial & Network Security

Mobile Applications and Device Public Speaking

Management

Help Desk/Technical Support Persuasion Engineering

SOFTWARE

Voice Security OS / Tools

Cisco Unified Cisco Security Manager Windows Server, Windows

Communications Manager XP, Windows 7

Cisco Unified Contact Cisco Device Manager MAC OS X

Center Express

Cisco Unified Presence Cisco IOS IPS using CCP Red Hat Linux

Clients (CUPC)

Cisco Unified Presence NMAP VMware

(CUPS)

Cisco Unity Connection v7 BackTrack5 Inssider

Cisco Unity Express (CUE) Metasploit SolarWinds

Manager (CUCM 8.02) Nessus Wireshark

Unified Messaging UC Security Application Protocols and

Network Management

PROTOCOLS PROFICIENCY

Infrastructure Protocols Telephony Protocols Cisco IOS IP Telephony

Session Initiation Quality of Service (QoS) IP/PBX Trunking

Protocol (SIP), H.323,

H.460, H.264

TCP/IP Internet working VLANs - Voice and Data Dial-plans

EIGRP OSPF RIP

BGP MPLS Spanning Tree

Rapid Spanning Tree ATM RTP

SIP H.323 LWAPP

RADIUS TACACS+ Ethernet

Tail End Hop-Off (TEHO) ISCSI 802.11a, b, g, n

ISDN SNMP ACL-Access Control List

DHCP Network Time Protocol Calling Search Spaces

(NTP) (CSS) and Partitions

Frame Relay Media Gateway Control Skinny Client Control

Protocol (MGCP) Protocol (SCCP)

Digital Signal Processors Route Groups / Lists VoIP Gateways

(DSPs)

Implement security on Implement AAA Standard, extended, and

Cisco routers (authentication, named IP IOS access

authorization, and control lists (ACLs)

accounting)

Intrusion Prevention Intrusion Detection System VPN technologies

System (IPS) (IDS)

HARDWARE

Cisco Routers: Cisco Switches: Cisco Phones:

800, 1841, 2811, 2821, 2950, 2960, 3560, 3750 7960, 7962, 7940, 7941,

3825, 3845 Cisco soft-phones

Network Area Storage (NAS) Cisco 2950 switch Scanner: Fujitsu, HP

(SAN)

SMART Remote Building T1 modules PBX

Management systems

Blade Servers, Cisco POS Terminals Cisco Pix ASA firewalls

MCS-7845

EMPLOYMENT HISTORY

Unified Communications Lab Manager, Jan 2011 - Present

Howard Community College

Lab Manager

. Design, implement, configure and maintain Cisco routers, switches,

firewalls, Hard-Phones, Soft phones via hardware and virtual platforms

. Configure Cisco Voice over IP products, including Cisco Unified

Communications Manager, Presence and Unity Connection

. Configure Voicemail integration between Call Manager and Unity

Connection

. Served as primary technical escalation engineer for Cisco Voice over

IP and data issues

. Install, Configure and Maintain Call Manager v8.6, Unity Express, Call

Manager Express v7, VMware ESX servers and Cisco VPN routers

. Configure and maintain search spaces and partitions

. Troubleshot phone registrations, as well as determined the correct

course of action to prevent such events from reoccurring

. Manage and propose solutions to various configuration errors,

spontaneous issues that arise, and/or known defects

. Proactively performed IOS upgrades on Cisco routers and switches

Instructor

. Prepare and deliver lessons on networking and Voice over IP basics to

ensure knowledge development of students

. Provide assistance to Cisco Networking Academy students in configuring

and completing required Unified Communications labs

. Mentor and assist students in the Basic VoIP course in configuring

labs properly

. Assist students and/or provide instructions in making changes to voice

and data networks

. Diagnose and troubleshot errors in the configuration for VoIP and

Unified Communications labs

General Manager / IT Manager, 2011 - Present

Highland Property Management

. Implement and Maintain a secure Cloud Based Property Management

Software Solution

. Employed SMART BUILDING technologies to transform how buildings are

monitored, operated and controlled for lower costs and a better safer

environment

. Installed remote access Digital IP locking system(s) and other

physical security measures

. Designed, installed and maintained all inter-property VoIP / IT cable

systems and computer repairs

. Project Management: Provided guidance and advice to clients on

sustainable design and occupancy strategies to further the client's

objectives by reviewing project risk factors and developing mitigation

solutions for each area of risk through creating the Master Project

Plan and implementing the schedule and negotiated contracts through to

completion.

. Conduct end-to-end project management on residential housing units.

Field Service Technician, 2013 - Present

Barrister Global Service

. HP & Dell Factory Service: Repairing, Replace and / or configuring:

Servers, Desktop Computer, Laptop Computer, Printers, Scanners, and

Point-of-Sales terminal

. Cisco: Routers, Switches, Fire Wall, Networks

In-Home Salesman, 2010 - Present

Homeview Contractors, Inc.

. In-Home, One-Call-Close Sales, of windows, doors, kitchens, baths,

roofing, siding, etc.

East Coast Turn-Around Manager, 2007 - 2009

Earl Scheib Body Shops

. Deployed to the most underperforming shop in region for corrective

measures

. Won award(s) for increasing unit sales, increase dollars sales, and

decreasing cost at same time

. Implemented new Shop Management / repair software system

. Implemented computer based paint / inventory control system

Loan Officer, 2003 - 2006

Advocate Mortgage Group

. Won seven awards for most loans closed per month

. Performed my own marketing campaigns

Retail Sales Manager, 2002 - 2003

Second Chance a 501(c)(3) Non-Profit

. Assisted in getting non-profit, start-up, to become profitable

. Organization did +$1,000,000 in sales their first year

IT Manager, 1996- 2001

Zed-X Ltd.

. Wrote custom mathematical trading software for use in Day Trading and

Swing Trading

Vice President, 1980 - 1994

Baltimore Instrument Company, Inc.

. Trained Sales / Service personnel and End Users on proper use and

repair of Carl Zeiss Surgical and Research microscopes, lasers, video

systems, computers, software.

. Won Salesman of the Year six times

. GSA and Private Sector sales to territory of Maryland, Washington

D.C., Virginia, & North Carolina. Customers such as NIH, Johns

Hopkins, University of Maryland, US Army, NSA, FBI, Georgetown

. Designed and implemented computer based sales, marketing, inventory

and book keeping system.

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