Technical Support Customer

Ryan Rockingham

**** ***** **, ************, ******* 46254

Cell: 317-***-****

************@*****.***

CAREER OVERVIEW

Results-driven and Client focused IT worker with experience in programming, relational databases

and development/maintenance of complex and critical systems.

Performance driven IT trained specialist versed in software administration and data

communications.

Highly skilled and detail-oriented panel programmer offering vast knowledge of network security

at desktop, server and Internet levels.

Technically-advanced information technology specialist successful in software administration and

data communications.

Motivated and customer-oriented technical support, with a vast knowledge of all electronic

systems.

QUALIFICATIONS

Technical help desk experience Database servers

Panel Programming skills Microsoft Office expert

Strong analytical skills Optimizing and performance tuning

W eb content experience Capacity and scalability planning

Excellent problem solving skills Customer needs assessment

Storyboarding Knowledge of streaming video platforms

Troubleshooting proficiency Patient and diligent

E xceptional telephone etiquette Vast technical knowledge

Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient

Safety training Database set up and maintenance

PC programming terminals

WORK EXPERIENCE

Technical Support/ Panel Programmer, 0 8/2012 t o 0 8/2013

Tyco Intergrated Security - Indianapolis, Indiana

Provided base level IT support to company personnel.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.Processed an

average of 55 inbound and outbound technical support calls.

Researched issues on various computer systems and databases to resolve complaints and answer

inquiries.

Implemented vast knowledge of electronics principles to resolve complex electrical problems

along side technicians.

Collaborated with the technical staff on testing of programs and helping troubleshoot possible

problems.

Commissary Associate, 0 3/2005 t o 1 2/2011

HMS Host - Indianapolis, Indiana

Supervised material flow, storage and global order fulfillment.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Resolved service issues in a timely manner, including coordinating and processing returns.

Oversaw warehousing and storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

EDUCATION AND TRAINING

Electronic Systems Tech, 2 013

Lincoln Technical Institute - Indianapolis, Indiana

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