Technical Support Help Desk
Resume:
Zachary Mullaney
Canonsburg, PA 15317
Home: 724-***-****
-Cell: 412-***-****
*********@*****.***
Career Objective
Seeking a position in the field of Computer Networking Technology utilizing
my educational and help desk experience to positively contribute to your
technical support team.
Technical Qualifications
Experienced in providing help desk technical support
Strong analytical skills with the ability to efficiently problem solve
Troubleshooting, maintenance, and upgrading of software and hardware
Networking with TCP/IP on LANs and WANs
Installation, configuration, usage, diagnosis and problem-solving of
network operating systems; installing and maintaining computer networks,
including wireless networks
Knowledge and proficiency in Information Security
Graphical User Interfaces and testing tools
Experience with Windows/LINUX
Installation, maintenance, optimization and troubleshooting of desktop
operating systems
Microsoft Office (Word, Excel, PowerPoint)
Switch and router configuration, and network segmentation
Developing and maintaining a computer database
Strong collaborative skills and team work mentality
Optimizing and performance tuning
Customer needs assessment
Experience
IT Help Desk Representative (Federal Work Study Program)
October 2012 to Ju;y 2013
Kaplan Higher Education - Pittsburgh, PA
Worked with clients to analyze computing and networking needs and installed
appropriate solutions within the organization.
Supported our IT strategic vision and drove key departmental objectives.
Helped our lead IT Network Administrator on different projects throughout
the organization.
Education and Training
Associates in Specialized Technology: Computer Networking Technology, July
2013
Kaplan Career Institute Pittsburgh Campus - Pittsburgh, PA
Contact this candidate