Quality Control Assurance

**** * ******* ***, *** B, Loveland, Colorado, ***37 970-***-****

e-mail: ***.*******@*****.***

Tim Swallow

Summary of Experienced and trained technological professional with

Experience specialization in current computer technologies, electronic

assembly, system as well as board level testing and machine

operation. Proficient in modern manufacturing environments

including but not limited to: Six Sigma, LEAN Manufacturing,

Kaizen implementation, ISO regulations and quality control

Experience 2013 - Present IBM Boulder, Co

C.A.T. Hardware Entitlement Analyst / Help Desk Support

Work with various IBM customers as well as IBM business

partners to help alleviate hardware entitlement issues.

Provide help desk support to IBM clients in a large call

center environment.

Research, query, and systematically probe classified IBM

databases in an effort to resolve customer hardware

entitlement problems.

Keep up to date process logs and documentation using Lotus

Notes and other IBM proprietary software to insure customer

quality assurance.

2012 - 2012 Network Cabling Buford, Georgia

Infrastructures Inc.

Fire Alarm and Security System Cable installer / Spotter

Instillation of numerous types of cable used by various

system fire alarms as well as security systems

Operate scissor lift in relation to cable instillation in

environments 10 to 30 feet off the ground.

Spotting other employees while on the scissor lift to ensure

safety per OCEA regulations.

2008 - 2009 Adecco Technical @ Beckman Fort Collins, Co

Coulter

Senior Manufacturing Specialist / Bio Medical Technician

Perform specialized functional testing of MoFlo SX XDP

fluidic subassemblies used in Bio Medical Flow Cytometry

Operate and troubleshoot test equipment with the use of Type

4 Lasers including diode, gas, and fiber optic laser engines

Analysis of data and use of personal judgment to determine

product quality and customer satisfaction

2007 - 2008 Adecco @ Woodward Governor Fort Collins, Co

Manufacturing Specialist / Process Owner

Managed various areas of an electrical circuit board

assembly floor & electrical stockroom

Updated, created, and maintained engineer drawings and

documents in Circuit Cam software as well as other inner

company proprietary applications

Continually contributed to the improvement of various

manufacturing processes as well as maintaining these

processes using techniques under the umbrella of Six Sigma,

Kaizen, and LEAN Manufacturing

2005 - 2006 Front Range Community Fort Collins, Co

College

Student Life Help Desk Staff

Helped students and faculty with information resources

related to the campus at Front Range as well as provided

general customer support

Helped set up student, faculty and third party conferences.

Worked with cash handling in relation to gym memberships and

student ID's

Answered phones in relation to the Front Range switch board

Worked on a hiring board reviewing r sum 's and conducting

interviews with master degree level applicants

2003 - 2005 Syntech Systems Pueblo, Co

Computer hardware Technician

Ran hardware and software diagnostics on windows as well as

command line based systems

Performed hardware and software maintenance and upgrades on

desktop, laptop, and server based systems

Built, upgraded, and provided hardware estimates on various

customer machines

Provided an array of customer support in a help desk

environment on various software packages

1999 - 2002 Trane Pueblo, Co

Machinist

Worked on various CNC machining centers, with the medium

being metal, which include the Ukuma, Mitsui, Dixi and Hos

Used various measurement and gauging instruments such as

micrometers, dial gauges, and veneer calibers for the

purpose of maintaining quality control

Worked with tolerances as tight as .0001

Education 2009 - 2009 Front Range Community Fort Collins, Co

College

In the process of obtaining my Degree

Major: C.I.S. with a focus in Network Security

Interests Technology in general, Computer Sciences, Networking, Human

relations, Security

Other Micro electro mechanical prep assembly as well as electro

Experience mechanical, prepping boards in a clean room environment,

not listed assembling Macintosh notebooks and workstations in a factory

type line assembly setting, large scale CAT 5 & CAT 6

installation and termination

References References are available on request.

Please note: From the end of 2009 until August 2011 I had moved back to

Pueblo Colorado to live with and look after my terminally ill father who

passed away in late August of 2011. This is the reason for the space of

unemployment.

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