Customer Service Technician
Resume:
Kevin Harris
Miami, Fl. ****2
305-***-**** Home (Preferred)
786-***-**** Cellular
**********@*****.***
Summary
Here's a little about my professional background: I've been a technical Support Representative
skilled at resolving complex customer service issues in a timely manner. Analytical adept at
resolving complex network issues. Critical thinker who addresses customer support issues quickly
and who consistently exceeds performance standards. As, Network Infrastructure Technician/
Support Personnel with [23] years in technical and customer support roles. I Enjoy
troubleshooting to find solutions to technical issues. I'm just a enthusiastic Professional
Development Support/Technician individual seeking to benefit an IT Department with complex
technical knowledge and strong leadership skills.
Education
High School Diploma 1990
Miami Jackson Senior High Miami, Fl.
Awarded the Chap pie James Scholarship 1990
Miami Dade Community College at that time to forward the scholarship to for continued
education which paid for everything.
Positions Held
1/2005 10/2012 PD Support/Network Infrastructure Technician
Miami Dade County Public Schools/
Professional Development Office
Provided base level IT support to company personnel. Resolved customer complaints and
concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal
skills with all customer interactions. Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers. As well as provided
Professional Development Assistance to those inquiring on how to keep their State issued
Teaching Certificate valid with the State of Fl.
Highlights
LAN aptitude
Managed (6) man Call Center
Troubleshooting proficiency
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Windows XP/Vista
Microsoft Office expert
DHCP/DNS Ethernet and Firewall proficient
Accomplished with mobile devices
Knowledge of F-Secure Antivirus
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