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Customer Service High School

Location:
Providence, RI
Posted:
August 23, 2013

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Resume:

Deya Garcia

413-***-****

ab5icf@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

. Bilingual - English/Spanish fluently

. Interpreter experience

. Knowledgeable of family success programs for low income

. Administrative passion for detail oriented data projects and record

keeping

. Interpreter experience

PROFESSIONAL EXPERIENCE

Political Consultant

2011

Unite Here, New York, NY

Union representing workers in the hospitality and service industry

. Directed and coordinated field operations for local City Council race

. Strategized voter outreach for primary and general elections

. Successfully executed voter turnout to win election

. Obtained 75% of voter confidence

. Managed and motivated team of 3 staff

Political and Community Engagement

2008 to 2010

New England Joint Board, Unite Here, Boston, MA

Labor union representing workers of textile industry

. Translated during contract negotiations for more streamlined effective

communications for all parties

. Enforced contract language and employment laws

. Connected membership to community resources and organizations

. Investigated potential employer violations in the workplace

Behavior Specialist

2007 to 2012

The Homestead Group, Providence, RI/ Seven Hills

Organization that serves adults and children with disabilities in home and

community based setting

. Instructed a child with autism in one on one setting

. Facilitated development of social and cognitive skills

. Guided children through academic coursework

2012/ to

present

Providence Convention Center

Banquet Server

Department: Banquets

Job Description: Objectives of Position:

Assist food and beverage service, guest attention, and overall logistics

of banquet

Events by way of set-up, clear communication and teamwork, while

maintaining the company

Standard for excellence, resulting in the overall success of banquet events

Job Responsibilities: includes but are not limited too:

Maintain a professional appearance and mannerism

Assist with set-up of tables, linens, chairs, etc, for full service of

banquet events

Provide excellent food and beverage service for banquet events

Maintain knowledge of policies and procedures

Maintain sense of urgency when on the service floor

Maintain back of the house, front of the house and side work duties for

overall

Productivity of banquet events

Maintain positive and professional attitude

Seek council from management when needed

Complete all other assigned duties when necessary

Maintain clear and open communication between all staff members for

overall event

Innovation First Notice

2012

Customer Service Call Center effectively handle incoming claim information

from customers.

Description of Responsibilities:

- Respond to incoming claim calls and log data into computer system.

- Explain all benefits, services, and claim/reimbursement procedures

- Interface with customers, clients and vendors

- Attend assigned training sessions for further career advancement

- Perform other related duties as assigned

Interpreter

2007 to 2010

International Language Bank, Providence, RI

Agency that provides interpreting services in the public and private sector

. Translated Spanish/English interpreting services to Department of

Children and Families

. Interpreted for families of clients to Providence School Department

and Hospitals

Research Consultant

2007 to 2008

The Providence Plan, Providence, RI

Organization that consults and provide data analysis to government agencies

and community groups

. Conducted surveys among South Providence residents and in local

schools

. Interviewed parents about their children's academic progress

. Researched and collected data on children in kindergarten through

Grade 3

Traffic Enforcement Officer

2004 to 2007

Providence Police Department, Providence, RI

. Enforced Providence traffic and Parking regulations

Deya Garcia, Page 2

Community Organizer

2002 to 2003

Direct Action for Rights and Equality, (DARE), Providence, RI

Community organization that represents low-income families

. Coordinated campaign strategies

. Built community support and participated in community coalitions

. Raised $5000 in funds from outside organizations

EDUCATION AND TRAINING

International Workers Conference Against Free Trade Area of the Americas

Apprenticeship for Member Organizers, DARE

Labor Notes Conference

Community Action Training, Center for Third World Organizing

Women's Institute for Leadership Development

Teacher Assistant Certificate, State of Rhode Island

High School Diploma, Community College of Rhode Island, Warwick, RI

AWARDS AND RECOGNITION

DARE Staff Award, Providence, RI

2002

Leadership Award, Institute for Labor Studies, Providence, RI 2001

VOLUNTEER ACTIVITIES

Field Director, City Council

2010

Community Leader, City Council

2007, 2010

Living Wage Committee Chairperson, RI Jobs with Justice 2003

Red Cross, HIV Prevention Educator

1999

Miriam Hospital, Providence, RI

1997

RI Project Aids, Providence, RI

1996



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