Customer Service High School
Resume:
Deya Garcia
*********@*******.***
SUMMARY OF SKILLS AND QUALIFICATIONS
. Bilingual - English/Spanish fluently
. Interpreter experience
. Knowledgeable of family success programs for low income
. Administrative passion for detail oriented data projects and record
keeping
. Interpreter experience
PROFESSIONAL EXPERIENCE
Political Consultant
2011
Unite Here, New York, NY
Union representing workers in the hospitality and service industry
. Directed and coordinated field operations for local City Council race
. Strategized voter outreach for primary and general elections
. Successfully executed voter turnout to win election
. Obtained 75% of voter confidence
. Managed and motivated team of 3 staff
Political and Community Engagement
2008 to 2010
New England Joint Board, Unite Here, Boston, MA
Labor union representing workers of textile industry
. Translated during contract negotiations for more streamlined effective
communications for all parties
. Enforced contract language and employment laws
. Connected membership to community resources and organizations
. Investigated potential employer violations in the workplace
Behavior Specialist
2007 to 2012
The Homestead Group, Providence, RI/ Seven Hills
Organization that serves adults and children with disabilities in home and
community based setting
. Instructed a child with autism in one on one setting
. Facilitated development of social and cognitive skills
. Guided children through academic coursework
2012/ to
present
Providence Convention Center
Banquet Server
Department: Banquets
Job Description: Objectives of Position:
Assist food and beverage service, guest attention, and overall logistics
of banquet
Events by way of set-up, clear communication and teamwork, while
maintaining the company
Standard for excellence, resulting in the overall success of banquet events
Job Responsibilities: includes but are not limited too:
Maintain a professional appearance and mannerism
Assist with set-up of tables, linens, chairs, etc, for full service of
banquet events
Provide excellent food and beverage service for banquet events
Maintain knowledge of policies and procedures
Maintain sense of urgency when on the service floor
Maintain back of the house, front of the house and side work duties for
overall
Productivity of banquet events
Maintain positive and professional attitude
Seek council from management when needed
Complete all other assigned duties when necessary
Maintain clear and open communication between all staff members for
overall event
Innovation First Notice
2012
Customer Service Call Center effectively handle incoming claim information
from customers.
Description of Responsibilities:
- Respond to incoming claim calls and log data into computer system.
- Explain all benefits, services, and claim/reimbursement procedures
- Interface with customers, clients and vendors
- Attend assigned training sessions for further career advancement
- Perform other related duties as assigned
Interpreter
2007 to 2010
International Language Bank, Providence, RI
Agency that provides interpreting services in the public and private sector
. Translated Spanish/English interpreting services to Department of
Children and Families
. Interpreted for families of clients to Providence School Department
and Hospitals
Research Consultant
2007 to 2008
The Providence Plan, Providence, RI
Organization that consults and provide data analysis to government agencies
and community groups
. Conducted surveys among South Providence residents and in local
schools
. Interviewed parents about their children's academic progress
. Researched and collected data on children in kindergarten through
Grade 3
Traffic Enforcement Officer
2004 to 2007
Providence Police Department, Providence, RI
. Enforced Providence traffic and Parking regulations
Deya Garcia, Page 2
Community Organizer
2002 to 2003
Direct Action for Rights and Equality, (DARE), Providence, RI
Community organization that represents low-income families
. Coordinated campaign strategies
. Built community support and participated in community coalitions
. Raised $5000 in funds from outside organizations
EDUCATION AND TRAINING
International Workers Conference Against Free Trade Area of the Americas
Apprenticeship for Member Organizers, DARE
Labor Notes Conference
Community Action Training, Center for Third World Organizing
Women's Institute for Leadership Development
Teacher Assistant Certificate, State of Rhode Island
High School Diploma, Community College of Rhode Island, Warwick, RI
AWARDS AND RECOGNITION
DARE Staff Award, Providence, RI
2002
Leadership Award, Institute for Labor Studies, Providence, RI 2001
VOLUNTEER ACTIVITIES
Field Director, City Council
2010
Community Leader, City Council
2007, 2010
Living Wage Committee Chairperson, RI Jobs with Justice 2003
Red Cross, HIV Prevention Educator
1999
Miriam Hospital, Providence, RI
1997
RI Project Aids, Providence, RI
1996
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