Manager Information Technology
Resume:
Octavia Ward
*********@*****.***
Hephzibah, Georgia 30815
Information Technology Specialist/ Information Assurance/ Help Desk Support
INFORMATION TECHNOLOGY SPECIALIST WITH EXPERIENCE WITH
INFORMATION ASSURANCE, UNIX SYSTEM ADMINISTRATION, ENTERPRISE
SERVICE/ HELP DESK SUPPORT. I UNDERSTAND THE PROCESS OF DIACAP
COMPLIANT FOR THE ULTIMATE GOAL OF THE CERTIFICATION AND
ACCREDITATION PROCESS (C & A). I AM A VERSATILE, HIGHLY MOTIVATED,
AND DEDICATED EMPLOYEE WHO CAN SUCCESSFULLY MULTI-TASK IN ANY
FAST PACED ENVIRONMENT.
CLEARANCE
ACTIVE TOP-SECRET RENEWAL DATE: MARCH 2009
EXPERIENCE
2013- 2013 Lead PC Deployment Specialist, IRON BOW, FORT GORDON, GEORGIA
Responsible for assigning P.C deployments to technicians and ensuring that the work was
•
completed successfully and efficiently.
• Scheduled and executed P.C deployments with hand receipt holders. Maintained all
documents related to the deployment. Handle any unforeseeable problems with the
customers.
• I kept inventory of all Government IT equipment on a database to include name, type,
serial/model number, and tag/label number.
• Briefs the upper echelon on weekly basis on deployment progress and shortfalls.
• Responsible for receiving computers, moving equipment within and/or between facilities.
• Duties include but are not limited to: Staging equipment for build / image activity, using
client proprietary tools to execute PC activity, Performing system backups and data recovery,
Executing equipment replacement activity and e-mail administration.
• Updating asset management system to reflect work performed and Monitoring daily activity
• Troubleshooting network usage and computer peripherals while resolving network
communication problems independently.
2012 – 2012 PC Deployment Specialist, PROPNET USA, FORT GORDON GEORGIA
• Responsible for the configuration and deployment of IT equipment and Windows 7 Software.
• Duties included but not limited to: Internet PC ghosting and configuration, desktop follow-up
support, application troubleshooting, facilitated computer moves (I can lift up to 50lbs),
• Provided technical support on software installation and configuration utilizing Remedy, and
Active Directory, Identified hardware and software diagnostic tools that can reduce
downtime by decreasing problem identification and resolution time.
• I kept inventory of all Government IT equipment on a database to include name, type,
serial/model number, and tag/label number.
• I also delivered unserviceable or excess IT equipment to staging area for disposal.
2011- 2012- Level 1, Enterprise Service Desk Technician, INDUS Corporation, Air Force,
San Antonio, TX
• I answered customer calls/emails and created Remedy trouble tickets for Air Force personnel.
I resolved issues on the spot if possible or routed tickets to Event Managers for quality
control and assignment.
• I provided resolution for problems within Enterprise Service Desk (ESD) scope using remote
access and/or other available tools. I always strived for first-touch resolution when possible.
• I assisted customers with issues to include but are not limited to: application Installs, Outlook
fixes, Active Client troubleshooting, Internet Explorer troubleshooting, logon errors, and any
user-profile-related errors that require user interaction.
• Also, upon issue identification, I recorded the computer name and begun remote
troubleshooting utilizing tools as such: Remote Desktop Connection, SMS Remote Control
Tool, Microsoft Terminal Services Client, and Bomgar.
2006 – 2009- Information Technology Specialist (GG-11), Department of Defense, Fort
Gordon, GA
I held multiple duties within the US ARMY, 513th MI BDE S-6.
SYSTEM ADMINISTRATOR
• System administration experience with Solaris 8, Knowledge of Sun Enterprise equipment
and products.
• Understanding of UNIX, system/server design, and management and configuration aspects of
UNIX equipment.
• Performed escalation support of large-scale computer systems in a multi-server environment,
with a focus on system administration of UNIX operating systems.
• Experience attaching external storage servers and configuring storage using third party tools.
Experience applying security tools.
• Additional duties include: Interacting with users and evaluates vendor products; making
recommendations to purchase hardware and software, coordinating installation and providing
backup recovery; and developing and monitors policies and standards for allocation related to
the use of computing resources.
INFORMATION ASSURANCE:
• Responsible for operating and maintaining REM/RETINA scanners and Windows
Automated Security Scanning Program (WASSP) on servers and clients workstations
throughout the 513th Military Intelligence Brigade.
• Initiated REM/RETINA scans on subnets to collect data on vulnerabilities, unauthorized
software, IAVA’s, software errors, hardware updates, patches, service pack updates, and
security holes and software version updates across the UNCLAS and SIPRNET networks.
• On a weekly or a greater need basis the scanned results was logged and analyzed showing
REM/RETINA and WASSP results.
• I emailed all security data reports to senior management, and my support team. On a weekly
basis I briefed on upper Echelon, senior management, customers, and support team on the
security test results with the ultimate goal of C & A successfully.
• I understand and adhere to government security requirements.
COMSEC:
• I maintained Top secret and Secret COMSEC as a Primary hand receipt holder.
• I assisted in COMSEC procedures, open/close secure crypto containers.
• I maintained readiness for keying the entire brigade and supporting battalions TACLANEs,
FASTLANEs, Secure Data Device (SDD) 1910, KIV-7s, and a KG-95.
• I keyed and troubleshot all JWICS AND SIPRNET circuits.
HELPDESK:
• I served in customer support and help desk issues.
• Utilized active directory to provide customers with computer-related issues.
• Handled customer Remedy work orders, troubleshot IT issues (software and hardware), and
Remedy trouble ticketing operations (create, modify, update, close).
• I reset Passwords and CAC cards; Added and deleted personnel to and from network domains
in active directory.
• Additional duties like: purchased equipment valued over one million dollars, scheduled
meetings, and created user guides.
• I troubleshot print servers, workstations, and other hardware with all connection issues.
2001 – 2006 UNIX System Administrator, Northrop Grumman • Fort Gordon, GA
SYSTEM ADMINISTRATOR
• Performed escalation support of large-scale computer systems in a multi-server environment,
with a focus on system administration of UNIX operating systems.
• System administration experience with Solaris 8, Knowledge of Sun Enterprise equipment
and products.
• Understanding of UNIX, system/server design, and management and configuration aspects of
UNIX equipment.
• Experience attaching external storage servers and configuring storage using third party tools.
Experience applying security tools.
• Additional duties include: Interacting with users and evaluates vendor products; making
recommendations to purchase hardware and software, coordinating installation and providing
backup recovery; and developing and monitors policies and standards for allocation related to
the use of computing resources.
COMSEC:
• I keyed and troubleshot all JWICS AND SIPRNET circuits.
• I assisted in COMSEC procedures, open/close secure crypto containers.
• I maintained Top secret and Secret COMSEC as a Primary hand receipt holder.
• Experience and in-depth knowledge of COMSEC principles, directives, procedures, criteria,
and systems application.
• I maintained readiness for keying the entire brigade and supporting battalions TACLANEs,
FASTLANEs, Secure Data Device (SDD) 1910, KIV-7s, and a KG-95.
1995 – 2001 U.S Army (74C) Operations and Systems Maintainer, Korea & Ft Gordon GA
• Record telecommunications operator-maintainer supervised, installed, operated and
performed unit level maintenance on manual and automated telecommunications equipment
centrals and associated peripheral devices.
• Performed Information Service Support Office (ISSO) duties of printing, publications, and
records management.
• Performed COMSEC Custodian functions. Operated and performed Preventive Maintenance
Checks and Services (PMCS) on assigned vehicles and power generators.
EDUCATION / TRAINING
2012 COMPTIA Security +
2011 DOD Information Assurance Awareness
2008 Network Manager Security Course Level II
2005 Multimedia Message Manager (M3) System Administration
2005 Trusted Solaris 8 System Administration Course
2004 Managing a Microsoft Windows Server 2003
1995 U.S Army (AIT) Telecommunications Center Operator and Maintainer (74C/ 25B)
1995 Diploma- West Side High School
REFERENCES
Available upon request
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