IT Specialist
Resume:
Mario L. Cole
Hutto, TX ****4
*********@*******.***
Objective: Full-time position in an industry that uses state-of-art
technology in computer hardware and software, networking, and management
information systems.
TECHNICAL EXPERIENCE
Information Systems
. Create a Wireless and Wire Local Area Network
. TCP/IP Protocols
. Remote Desktop
. Routers
. Cisco Switches & D-Link Switches
. Installation and Configuration of Network Printers
. Installation and Configuration of Network Workstations
. POS Systems
. Ticket Systems
. Data Lines (Cat 5e)
. Servers: Linux (Red-Hat), Fedora, Ubuntu
. Cacti
Computer Hardware
. Install & Troubleshoot Laptops and Desktop components
. Desktops: Dell, HP, A-Open
. Laptops: Dell, Toshiba, Lenovo, Acer, Sony,
. PC Deployment
. Build Servers (Storage usage) and Network Monitoring
. Troubleshoot and Install HP & Brothers MFC Printers
. Troubleshoot Office Copiers
Software and Operating Systems
. ACT, Winfax, Microsoft SQL
. Operating Systems: Win 95, 98, 2000, XP, Vista, and Windows 7
. Windows Remote Desktop
. VNC
. Red Hat, Fedora, Linux, Ubuntu
. Microsoft Office 2010 (Office, PowerPoint, Excel, Access,
Publisher, Outlook)
. Windows Server 2008
. Adobe Photoshop
. Norton Ghost
PROFESSIONAL EXPERIENCE
6/2013 - Present Computer Tech Leif Johnson Ford
. PC Deployment
. Desktop Support for End users
. Network Support (LAN wire and wireless)
. Image Desktops
. Support Computer Hardware and Software
. Support Office Printers
. Remote Desktop Support
. Email Support
2/2012 - 5/2013 Software Tester Aerotek (GE Wayne)
. Test performance of software upgrade and code(s)
. Execute test cases
. Report Defect(s) and performance to management
. Install Database(s) and execute queries
. Install and setup system(s) for testing
8/2011 - 2/2012 Repair Tech Image Microsystems
. Diagnosis and repairof Laptops, desktops and server systems
. Troubleshoot computers and peripherals to hardware and software issues
11/2010 - 8/2011 Associate Network Control Pinnacle Technical
Resource
. Contractor for AT&T Wifi Services
. Network configuration/Reconfiguration
. Linux Servers (Network Management Device) - Linux Platform
o Troubleshoot Servers
o Add and Troubleshoot Network Equipment on servers (Switches, &
Access Points, Routers, and Modems)
. Create and Close Trouble Tickets
. Support Customers Network Connection and Wifi
. Test & Analysis all elements of Network Facilities (e.g., power,
communication machinery, software, lines, modems, and terminals)
. Troubleshoot switches, DSL modems, Access Points, and Servers
. Support Clients from McDonalds, Starbucks, Barnes and Nobles, and
other commercial business
11/2009 - 8/2010 Information Systems Specialist University Co-op
. Desktop Support for 95 users
. Troubleshoot and Support POS Systems
. Linux Servers -Red Hat Platform & Fedora
o Setup Network POS Systems on
o Setup users Accounts (User's Rights and Access)
o Add and Maintain Network Printers
o Admin support for end users and printers
o Configure Network Routing
o Setup and Maintain End Users Email Accounts
o Edit Host Files
o Create and Maintain Directories (Access Rights)
o Transfer and Copy Files & Directories (SCP)
o Setup and Build Storage Servers
o Troubleshoot and Support
o Setup Servers on the LAN
. PC Deployment
. Setup Internal LAN
. Run Data Lines (Cat 5e cables)
. Support PBX Phones Systems
. Troubleshoot Remotely
. ESR Ticket Systems
. Setup Cisco Phones
. Configure Ports on Cisco Switches
5/2009 - 8/2009 PC/Image Tech Austin Ribbon & Computers
Austin, Texas
. Contractor for Texas Department of Public Safety
. Desktop and Notebook configuration and Installation on LAN
. Assign and Setup units on domain
. Assign and Setup user Accounts with rights
. Desktop and Notebooks Deployment
. Configure Printers on Networks (Direct and Share Printers)
. Setup ODBC databases
. Troubleshoot HP printers and Dell Desktops and Notebooks
04/2009 - 5/2009 Deployment Tech ICC Max
Georgetown, Texas
. Desktop Support: Installs and Configure Workstations in Ethernet
network
. Network Printers: Installs and Configure printers on network
. Laptop Support: Setup User's accounts and modifications
02/2009 - 5/2009 Substitute Teacher Hutto ISD /
Pflugerville ISD
Hutto & Pflugerville TX
. Follow lesson plans, left by the permanent teacher
. Excellent communications skills
. Address the various learning styles of students
. Use classroom instructional time appropriately and wisely
01/2006 - 09/2008 Repair Tech Jabil Services
Round Rock, Texas
Summary
Conducts component level diagnostics and repair of all workable products.
Tests complete functionality of device after repair has been performed and
verifies all information on work traveler matches that of device repaired.
Stages unit in appropriate burn-in area dependent on process requirements.
Stages all repaired product in post test burn-in area when burn-in is
complete.
Essential Duties and Responsibilities
. Receives specific work instruction from the repair/prescreen team leads.
Operates with some latitude for un-reviewed actions or decisions, using
education and experience as guides.
. Conducts component level diagnostics to isolate failing circuit.
. Conducts component level repair and cleaning of circuit repaired.
. States repaired devices in appropriate burn-in and post burn-in areas.
. Performs general cleaning of work area to ensure safety and discards all
scrap material.
04/2002 -01/2005 CEO/Entrepreneur Community & Sports Assoc.
Phoenix, AZ & Austin, TX
. Oversaw the establishment of a non-profit organization, ensuring that
all administrative and financial needs and goals of the company are
met including selection of software
. Manages and plans community proposals and programs
. Supervises individuals in addition to all contracted associates
06/2001 - 09/2002 Manufacturing Technician Intel
Chandler, AZ
. Quality assurance of semiconductor wafers
. Troubleshoot production tools
. Created and Implemented paperless production records
. Participated as a Facility Safety Team Associate
. Contributed system analysis of operation
. Preventive Maintenance: Reset alignments and coordinates for scanners
EDUCATION
Bachelors of Science: Computer Engineering Technology University of
Southern MS
Minor: Electronics Engineering Technology
Hattiesburg, MS
Management Information Systems
Graduation: May 2001
References
Chris Trott 512-***-**** Project Manager TXDPS
Jesse Navarro cell 512-***-**** co-worker Jabil
Jonathan Gooding 512-***-**** cell Former supervisor @ ImageMicrosystems
Dear Hiring Manager
In reference to a position posted by your company, I am asking to be
considered for employment with your organization. I am a local resident,
and I am actively seeking employment in the Austin and Metro cities area. I
am confident that my education and my work experiences have provided me
with the qualifications needed to fill the stated position.
I earned a Bachelors of Science Degree in Computer Engineering Technology
from the University of Southern Mississippi. In addition, I obtained
Minors in Electronic Engineering and Management Information Systems.
I have over nine years of experience in the computer field. I have acquired
a wide range of skills that I have listed below and attached on the copy of
my resume. At this time, I am requesting that you review my resume in
consideration for the position. I am confident that I will bring a focus
on quality and professionalism and excellent achievement in work ethnics in
any position I am granted. I am a hard worker and I always enjoy learning
new skills. I work very well as an individual and as well as a member of a
team. Furthermore, I would enjoy holding a position that combines aspects
of my education, acquired skills and career goals.
Please feel free to contact me at 512-***-**** or via email in order to
schedule an interview. References will be provided upon request.
Thank You
Mario Cole
Contact this candidate